The Joint Admissions and And Matriculation Board (JAMB) has said that some institutions are experiencing challenges accessing their Central Admissions Processing System (CAPS) and gave reasons why it is so.
In a statement made available to Blueprint , Thursday, JAMB’s Head of Public Affairs and Protocol, Dr Fabian Benjamin said, “In reality, after updating the CAPS platform to improve security to serve the institutions and the public better, all users of the platform were mandated to change their existing passwords to which an Advisory on the landing page of the CAPS platform has been provided.
“Institutions are, therefore, urged to carefully read the instructions contained in the Advisory as the Registrar had directed that these should be rewritten in clear and unambiguous language for all to understand.”
He however advised any institution, which after reading and following the instructions but still encounters challenges, should contact the Director, Admissions, JAMB, for assistance.
“The Board also noticed that at the inception of CAPS, some institutions used the personal email addresses of officers responsible for access to CAPS to create their CAPS profile.
“This has contributed to the inability of these institutions to promptly access their CAPS profile as the new passwords were sent only to the registered email addresses,” he said.
Benjamin asked institutions to, henceforth, use only official email addresses to create sensitive profiles to avoid any future challenges.
Throwing further light on the contributing factors to CAPS challenges being experiencing, he said it is possible that some institutions had logins that do not conform to the new security standard, hence such institutions would need to update their profiles with new email addresses to be able to access their CAPS.
“Also worthy of note is that some institutions had typographical errors on their email addresses, thus, preventing the successful delivery of the new passwords,” he said.
He therefore, advised institutions that fail to receive their new passwords to confirm the authenticity of their email addresses from their Desk Officers.
