“By joining the Decisive SRM ecosystem we can support communication and collaboration for estimates and approvals across the full service and repair incidents that are already a hallmark of Decisive SRM.”
Glen Allen, VA (PRWEB) September 27, 2022
Decisive, Inc., an industry leader in service relationship management (SRM) solutions. announced today that Quik. The video inspection solution is now integrated with your SRM platform. Integration enables Decisiv SRM users to include technician inspection videos as attachments to service estimates, improving transparency and faster approval by customers.
“Using the Quick. Technician video platform with our SRM platform increases the level of service for customers as it provides a comprehensive view of repair needs,” said Mike Gibson, VP of Strategic Partners at Desirable. As part of the Decisiv SRM ecosystem, Quik. The Technician video platform helps speed up the assessment and approval process for property owners and service providers, and it adds to the ability of the SRM platform to reduce downtime.
With Decisiv integration, technicians can create an unlimited number of Quik. Inspection videos and seamlessly include them directly into the notes in the SRM case record. The videos are then automatically added to the estimates sent to customers for approval. Another benefit is that inspection videos are added to the property’s permanent service history.
Quick. The Technician Video platform is available for iOS and Android devices and requires a minimum Wi-Fi download speed in the shop to transmit video to Decisive SRM. Quik’s training team includes fixed operations experts who can set up the program virtually or with technicians in-dealership. Trainers focus on establishing a repeatable process to ensure maximum use that leads to immediate results.
For more information visit https://decisivmarketplace.com/solutions_center/technician-video-solution/.
“With integration enabled by Decisive, our Quick. Technician video systems will enhance service providers’ ability to build trust with their customers and speed up authorizations, reducing stay times,” said Chad Deaver, COO of Quik. “Our goal has always been to provide technology that makes relationships more open and transparent. By joining the Decisive SRM ecosystem we can deliver on that promise and support communication and support for estimates and approvals across service and repair incidents.” can support what is already a hallmark of Decisive SRM.”
All about Quik
hurried up. Provides the heavy duty trucking industry with end-to-end SaaS solutions for digital multi-point inspections, technician videos, parts pricing and availability, customer communication, and online payments that integrate seamlessly with existing dealership management systems it happens. For more information visit https://quik.auto.
About Decisiv, Inc.
Virginia-based Decisive is a provider of the largest asset service management ecosystem for the commercial vehicle industry. The Decisiv Service Relationship Management (SRM) platform is the foundation for approximately 5,000 service locations across North America that manage more than 4 million service and repair incidents for commercial vehicles annually. Through Decisiv’s SRM platform, dealers, service providers, manufacturers, and fleet and asset managers can communicate and collaborate during every service event. The SRM solution streamlines the entire asset service management process, bringing together all necessary diagnostics, telematics and asset information for all participants, and delivers it at the point of service. This level of connectivity and collaboration drives an unmatched level of service performance and asset optimization that gets trucks back on the road faster so that fleets see higher revenues and lower costs per asset. Service providers using SRM provide efficient communication, better control and increased productivity in service operations which enables them to be trusted partners of the fleet. For manufacturers, SRM enhances the value of the service network and provides data and analytics to help develop more reliable and efficient commercial assets. For more information visit http://www.decisiv.com.
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