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Air New Zealand responds as customers complain of hours-long phone wait times & More Trending News

In addition to customers complaining about lengthy wait times to Air NZ’s most important helpline, others have made related complaints when attempting to get a maintain of the airline’s baggage providers quantity.

The airline strongly advises utilizing this on-line baggage tracing service first earlier than calling about baggage points.

Travellers must also remember that Air NZ does have totally different phone numbers for its most important helpline and its baggage providers. If you are simply after an merchandise eliminated out of your baggage, the method will be much more sophisticated, relying on which airline you are flying with.

All airways are coping with the present worldwide subject of misplaced baggage and the Board of Airline Representatives New Zealand (BARNZ) blames that on a mixture of elements.

Its government director Cath O’Brien mentioned floor handlers have needed to be rapidly recruited post-COVID-19, however discovering workers that meet the required airport safety checks and coaching them may be very time-consuming. Additionally, baggage typically has to undergo a number of airports and are generally not making their connections on time.

“Airlines know how frustrating it is for customers waiting for bags to arrive, especially in the holiday season,” O’Brien mentioned.

“Airlines, ground handlers and airport staff are all working extremely hard to reunite customers with their bags as soon as possible.”

O’Brien suggests folks take a photograph of their luggage, know their model, color label them effectively and even connect one other further identifier earlier than travelling. That approach, whether it is misplaced, it is going to be good and simple for somebody to seek out even when it is grouped along with a big quantity of different misplaced baggage.

Air NZ mentioned it’s pulling workers from different elements of its enterprise to assist with the bags issues and this reportedly extends to the manager workforce, together with CEO Greg Foran.

“Air NZ is doing all it can to help reduce the number of mishandled or lost bags and reunite them with their owners, and we have had more than 300 volunteers from across the business lend our baggage teams a helping hand during the busy holiday period,” mentioned Marren.

“We are additionally seconding a quantity of folks from different areas of Air NZ to help and are working intently with border businesses, airport corporations, different airways and floor handlers on an trade system-wide resolution.

“While our baggage handling team is under enormous pressure and they are busy focusing on restoring baggage, call wait times to the baggage handling services are longer than usual. The call goes through to the airport teams dealing with misplaced baggage in real time, so there may be delays in people answering.”

Air New Zealand responds as customers complain of hours-long phone wait times

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Air New Zealand responds as customers complain of hours-long phone wait times

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Air New Zealand responds as customers complain of hours-long phone wait times

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