Airtel Nigeria has launched its new Company-Owned-Company-Operated retail store in Sangotedo, Lagos, as part of its ongoing commitment to delivering a seamless and exceptional retail experience for its customers.
The new retail store aligns with the company’s dedication to providing a top-notch experience for its customers, offering end-to-end customer support, instant activation of new SIM cards, bill payments, data plan subscriptions, device purchases, and troubleshooting services.
Speaking during the launch, Airtel Nigeria’s Chief Commercial Officer, Femi Oshinlaja, reiterated its commitment to delivering world-class service to its customers.
“At Airtel, our mission has always been to delight our customers by delivering unmatched satisfaction, and we understand that connectivity is the lifeblood of modern business and everyday life.
This is why we are passionate about ensuring that every customer’s journey with us is seamless, convenient, and rewarding,” he said.
“We are proud to be part of the Sangotedo community and excited to deepen our partnership with the people and businesses in this vibrant part of Lagos.
This shop reflects our belief that access to excellent telecommunications services should be within everyone’s reach,” he added.
The launch event was attended by senior Airtel executives and included a guided tour of the cutting-edge facility, showcasing the innovative features and personalised services that customers can now enjoy.
The store leverages the latest retail technologies and best practices, targeted at customer service excellence in the telecommunications industry.
In her closing remarks, the Human Resources Director, Airtel Nigeria, Adebimpe Ayo-Elias, emphasised Airtel’s goal in promoting quality customer service.
She said, “At Airtel, we understand the importance of having a conducive environment for effective customer service, and with the launch of this new shop, we have made provisions for 24 seats to accommodate everyone.
“Every customer who walks in is assured of receiving top-notch quality customer care. We would continue to be the reason to imagine and look forward to achieving even greater milestones.
“Airtel remains committed to enhancing its retail footprint across Nigeria, ensuring customers have convenient access to superior telecommunications services.”