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Arlo ends support for some cameras with new end-of-life policy

Arlo has announced a new “End-of-Life” (EOL) policy for its security cameras. Effective January 1, 2023, the policy allows the company to withdraw some features from its cameras four years after the product’s launch. Two Arlo cameras will reach their EOL in April this year.

According to the company, products that have hit their end-of-life will lose all sorts of official support. They will not get firmware or security updates, bug fixes, maintenance releases, and patches. The company will also stop supplying spare parts and replacement devices. Moreover, features like seven-day cloud storage, email alerts, and other software services will also be gone.

Arlo says it will notify customers at least 90 days before their camera hardware reaches EOL. If the product is under the company’s Limited Hardware Warranty, EOL will not void the warranty. For service products, the notification will come at least 30 days in advance. “Customers may be migrated to the closest equivalent service or given the offer to change their service plan,” the company says. Users of Arlo cameras reaching their EOL this April have already received an email notification from the company. The company will also notify users about any changes to the policy in the future.

Arlo cameras will start hitting end-of-life this April

The first two Arlo products affected by this EOL policy are the Arlo VMC3030 Gen 3 and the Arlo VMC4030 Pro. The company launched the former in November 2014 and the latter in October 2016. The products were discontinued in January 2019 and December 2018, respectively. However, they are functional even today. But as of April 1, 2023, Arlo will pull out a lot of features from these cameras.

They will not be completely dysfunctional, though. Arlo says these cameras will continue to live stream video, offer motion notifications, and let users store video clips locally with a compatible Arlo base station. With the Arlo Secure subscription, users can also store videos on the cloud. But with no software and security support, the cameras are vulnerable to unauthorized access. Users should upgrade to newer models.

Avoid picking up Arlo’s ABC1000 Baby, VMC4030P Pro 2, VMC3040 Q, VMC3040S Q+, ALS1101 Lights, and AAD1001 Audio Doorbell, though. All of these products will reach their EOL on January 1, 2024. Arlo will also pull the plug on email notifications and E911 emergency calling in April this year. Legacy Video Storage through AWS S3 will end next year. You can check out the company’s full EOL policy here (via). If you’re looking for alternatives, you can check out these best home security cameras.



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