Great Nigeria Insurance Plc recently held its annual Retirees Experience Forum where it interacted with retirees from both government and private establishments.
The forum is a platform through which the insurance firm interfaces, entertains, and interacts with its annuitants on an annual basis.
GNI is one of the pioneers of the insurance business in Nigeria with over six decades in active insurance business.
The Managing Director of GNI, Mrs. Roselyn Ulaeto, in her welcome address, said, “The Retiree’s Forum is one of the ways we plan to keep in touch with you more personally; see you, hear you, and respond to you. This forum is a platform designed to get valid feedback from you as to our services to you in the year. Where exactly is the shoe pinching? What are your areas of concern? How can we serve you better? It’s a yearly review of our business relationship with you and how best to strengthen that relationship to be mutually beneficial for us all within the ambit of the law.”
At the event, free medical screening was provided for all the retirees in attendance, with the MD highlighting the interest of the company in the overall well-being of its annuitants.
“An integral part of our shared values is empathy and passion for customers. You might have noticed that we are not just interested in the annuity business only; we are also concerned about you, your health, your aspirations, and your general well-being,” she said.
The Head of Inspectorate of the Lagos State Pension Commission, Mrs. Eze Olaseni, in her remarks, encouraged annuitants, especially of the Lagos State Civil Service Commission, to come up with ideas and strategies that will guarantee a more robust experience for all pensioners in the State. She said her office was open to receiving suggestions that could contribute to the progress and overall welfare of the State’s pension scheme.
Also speaking at the event, one of the annuitants, Mrs. Mojisola Dada, said, “Our pension money comes exactly at the time they promised us it would come.”