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Swift Dry Cleaning is a professional cleaning company. It was built for the satisfaction of customers, 100% cleaning is what we do to ensure cleanliness.
Read more about this company
Customer Relations Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- Job Field Customer Care 
Job Description
- Respond promptly and courteously to customer inquiries through various channels (phone, email, chat, etc.).
- Provide accurate and helpful information to address customer questions, concerns, and complaints.
- Assist customers in navigating products or services, resolving issues, and ensuring a positive customer experience.
- Process customer orders, ensuring accuracy and timely fulfillment.
- Track and monitor order status, updating customers on delivery schedules and any potential delays.
- Identify and escalate complex or unresolved issues to appropriate departments for timely resolution.
- Follow up with customers to ensure their issues are fully resolved and their satisfaction is achieved.
- Maintain a comprehensive understanding of the company’s products or services to effectively address customer inquiries and provide appropriate recommendations.
- Actively seek and gather customer feedback to identify areas for improvement and relay this information to relevant teams within the organization.
- Build and maintain strong customer relationships, striving to enhance customer loyalty and retention.
- Utilize effective communication skills to establish rapport and demonstrate empathy in customer interactions.
- Adhere to company policies, guidelines, and service standards to ensure consistent and high-quality customer service.
- Accurately record customer interactions and transactions in the company’s database or customer relationship management (CRM) system.
- Monitor and achieve key performance indicators (KPIs) related to customer service, such as response time, customer satisfaction scores, and first-call resolution rates.
- Stay updated on industry trends and best practices in customer service to continuously enhance skills and knowledge
Method of Application
Interested and qualified candidates should send their Resume to: hr@swiftdrycleaningng.com using “Customer Relations Officer OGBA” as the subject of the mail.
Note: If you meet the requirements for this role and are passionate about ensuring quality customer service in the laundry industry, we encourage you to apply.
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