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Matrix Design and Works is a furniture manufacturing company located in Lagos Nigeria. We are known for creating bespoke woodwork designs tailored to represent and embody our growing clientele taste.
Read more about this company
Customer Service Executive
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 – 4 years
- Location Lagos
- Job Field Customer Care 
Job Responsibilities
- Receives customer’s complaints and questions
- Give clients information about production and services
- Take client’s orders, process production, material specification and give a delivery report
- Raise requests for materials needed as approved with clients from vendors
- Work with the Operations team, Design team, and installers to see completion of projects
- Keep records of customers data, interactions, transactions, comments and complaints
- Provide feedback and progress reports to clients on project processes
- Ensure projects are completed, schedule walk through with clients and endorse completion forms
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Interested candidates should possess a Bachelor’s Degree in relevant fields with 2 – 4 years work experience.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.
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