ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.
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Egbura Koto / Agatu / Kakanda / Hausa Speaking Contact Centre Representative
- Job Type Full Time
- Qualification BA/BSc/HND , OND
- Experience 1 – 3 years
- Location Kogi , Lagos
- Job Field Customer Care
- Salary Range ₦30,000 – ₦50,000
- Handle customer complaints or enquiries via telephone, emails, chats or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
- Candidates should possess an OND / HND / Bachelor’s Degree with 1 – 3 years relevant work experience.
- Only candidates who can speak ENGLISH and any of the languages listed below, should apply
- Egbura Koto (majority, and spoken by most people)
- Only applicants living within the following axis will be considered:
- Oshodi / Ilupeju / Mushin
- Ilasa / Cele / Isolo / Okota / Ajegunle
- Gbagada / Bariga / Somolu / Oworoshoki / Anthony
- Yaba / Onipanu / Palmgroove / Fadeyi
- Ojota / Ogudu / Ketu.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
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