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Latest Job: Egbura Koto / Agatu / Kakanda / Hausa Speaking Contact Centre Representative at ConSol Limited

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  • ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.

    Read more about this company

     

    Egbura Koto / Agatu / Kakanda / Hausa Speaking Contact Centre Representative

    • Job Type Full Time
    • Qualification BA/BSc/HND , OND
    • Experience 1 – 3 years
    • Location Kogi , Lagos
    • Job Field Customer Care&nbsp
    • Salary Range ₦30,000 – ₦50,000

    Job Description

    • Handle customer complaints or enquiries via telephone, emails, chats or text messages.
    • Provide customers with needed information and support
    • Make outbound calls.
    • Receive inbound calls
    • Ensure that customers/callers are satisfied.
    • Gather information from customers.
    • Consistently ensure call(outbound/inbound) quality
    • Contributes to team effort by accomplishing related results as needed.
    • Exhibiting competent product Knowledge.
    • Promote good listening skills.
    • Manage length of calls.
    • Utilize computer technology to handle high volume of calls
    • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
    • Adherence to call script and call centre policies.
    • Compile reports.

    Requirements

    • Candidates should possess an OND / HND / Bachelor’s Degree with 1 – 3 years relevant work experience.
    • Only candidates who can speak ENGLISH and any of the languages listed below, should apply
      • Egbura Koto (majority, and spoken by most people)
      • Hausa
      • Agatu
      • Kakanda
    • Only applicants living within the following axis will be considered:
      • Oshodi / Ilupeju / Mushin
      • Ilasa / Cele / Isolo / Okota / Ajegunle
      • Gbagada / Bariga / Somolu / Oworoshoki / Anthony
      • Yaba / Onipanu / Palmgroove / Fadeyi
      • Surulere
      • Maryland
      • Ojota / Ogudu / Ketu.

    Salary
    N49,000 Monthly.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

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