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We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation.
Our focus is on cr…
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- Contents
- Open Jobs
- Service Delivery Coordinator
- Customer Service/ Managed Services Coordinator
- Account Management Officer
- Method of Application
Service Delivery Coordinator
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 4 – 6 years
- Location Lagos
- Job Field Sales / Marketing / Retail / Business Development 
Responsibilities
- Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
- Ensure the adequacy of sales-related equipment or material.
- Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports.
- Handle the processing of all orders with accuracy and timeliness.
- Inform clients of unforeseen delays or problems.
- Monitor the team’s progress, identify shortcomings and propose improvements.
- facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.
Requirements
- Minimum of a BSc/HND preferably in the fields of computer science or engineering or related field.
- Minimum of 4 years working experience as a project administrator in the information technology firm or related field.
- Professional certification in sales or marketing will be an asset.
- Solid technical background, with understanding or hands-on experience in software development and web technologies.
- Excellent internal communication skills.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Strong working knowledge of Microsoft Office and experience as a sales coordinator or in other administrative positions will be considered a plus.
- Well-organized and responsible with an aptitude in problem-solving.
- A team player with a high level of dedication.
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Customer Service/ Managed Services Coordinator
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 4 – 6 years
- Location Lagos
- Job Field Customer Care 
Responsibilities:
- Manage all service inquiries such as Relocation, hardware replacement, hardware installation, Wi-Fi Extension, and upgrade requests for customers.
- Check Graph Usage (PRTG-Procera) and share recommendations
- Coordinate all service requests with relevant stakeholders.
- Provide costing and recommendations for customers’ requests.
- Follow up on project implementations.
- Accurately fill, update & send various service delivery reports to responsible stakeholders.
- Handover achieved tasks.
- Liaise with internal & external stakeholders to ensure all service requests are delivered promptly.
- Documentation, forms and reporting.
- Close deals with clients to ensure product quality is in line with the demand.
- Promote and sell VAS across various business channels.
- Work with the Engineering team to provide solutions to clients.
- Provide commercials to clients
- Work with the engineering team for project implementation
- Work with various OEMs and Distributors to get the best solutions and best pricing
- Follow up in payments with clients on the closes deals
- Interface with Accounting department for raising Purchase orders and invoicing.
- Provide weekly, monthly and annual revenue report.
- Identify and inform about the technical support required for the services being implemented.
Requirements
- Minimum of 3-5years of experience in the same ISP environment
- Customer Service, Product Knowledge, Quality Focus, problem-solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information and Multi-tasking
- Ability to understand the impact of operational decisions on organizational initiatives.
- Smart, proactive thinking and solution-centered approach.
- Proven track record of increasing market share.
- Ability to establish solid relations across Vendors, Operators, 3rd parties etc
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Account Management Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 4 – 6 years
- Location Lagos
- Job Field Sales / Marketing / Retail / Business Development 
Responsibilities
- Developing long-term relationships with a portfolio of clients.
- Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
- Management and develop client accounts to initiate and maintain favorable relationships with clients.
- Be the primary point of contact and build long-term relationships with customers.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Liaise between the customer and internal teams.
- Build and maintain strong, long-lasting client relationships.
- Cross-selling and Upselling to increase revenues
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement.
- Assist with challenging client requests or issue escalations as needed.
- Daily Proactive Routine Calls for Customer Surveys.
- Retention and Win-back
Requirements
- BA/BS degree in Business Administration, Sales or a relevant field
- Minimum of 4 years proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Excellent listening, negotiation and presentation abilities
- Ability to prioritize and multitask
- High level of accuracy and attention to detail
- Ability to have difficult conversations
- Strong verbal and written communication skills
Method of Application
Interested and qualified candidates should forward their CV to: jobs@willerssolutions.com using the position as subject of email.
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