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Latest Job: Head of Commercial Services at ECLAT HR Consulting

  • Éclat HR is a progressive Human Resource Management Firm with its Headquarters in Abuja, Nigeria. We are a team of professionals from various field of study who have come together to build ECLAT HUMAN RESOURCE CONSULTING serving clients across the nation. Our portfolio represents a team of problem solvers. Our team represents a diverse spectru…

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    Head of Commercial Services

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 7 years
    • Location Abuja
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    Key Responsibilities

    • We seek a Head of Commercial Services who can deliver on the following:

    Strategic planning / Business Growth:

    • Develop plans for new products or services based on market research and customer feedback.
    • Building a high performing sales team to execute end to end sales including outreach, pitching, getting alignment, negotiation, closing deals and implementation.
    • Designing and implementing a strategic plan that expands our customer base and ensure its strong presence while maximizing sales revenue and profit.
    • Lead the development of commercial strategies to achieve sales goals.
    • Develop sales strategies that align with corporate objectives to meet revenue goals.
    • Creating a vision for the company’s future direction by identifying new markets, products, and services that will boost profits.
    • Actively seek out new sales opportunities to develop new accounts and channels for the business.
    • Attend trade exhibitions, conferences, and meeting to market the company’s product.
    • Contribute innovatively to the business by devising new strategies in reaction to market changes.
    • Develop strategies for market segmentation.

    Lead Conversion:

    • Oversee the formulation and implementation of effective marketing and customer engagement strategies to achieve sustainable growth in customer base, market share, sales, and profit.
    • Achieve monthly, quarterly, biannual, and annual targets.
    • Prepare and deliver presentations on company’s services
    • Builds networks and spheres of influence to grow prospect lists.
    • Close business deals within standard target time.
    • To represent the company at various networking & Business events.

    Sales & Marketing Analysis:

    • Provide researches on the market that is customer segmentation (age, purchasing capability etc )
    • Serve as a liaison between marketing departments and other departments within an organization to ensure the delivery of high-quality products and services.
    • Stay up to date with recent trends relating to the industry in the market.
    • Revamp sales model & contribute to the marketing model.
    • Analyze revenue base and actual sales cost.
    • Develop and manage Go-to-Market Strategy and work cross-functionally to define measurable objectives and key results for short- and long-range planning purposes, constantly reporting on metrics and driving transformation by leveraging data.
    • Ensuring a robust after-sales process to deliver strong customer engagement
    • Monitoring market trends and providing regular competitor analysis.

    Business Development and Partnerships:

    • Develop. write, plan, and coordinate the implementation of business plans/proposals and the penetration of existing and new markets.
    • Develop a market feedback mechanism regarding competitive offerings, prospect needs and generate product/services development ideas.
    • Build solid relationships with customers, OEM’s and partners as well as sales and marketing teams.
    • Establish beneficial business relationships with other businesses and clients (B2B & B2C & B2P).
    • Develop an in-depth knowledge of all company offerings and expert industry knowledge to identify and exploit profitable business opportunities.
    • Build relationships with key stakeholders within an organization, including management teams, suppliers, vendors, and other outside partners.
    • Creating long-term partnerships with suppliers, vendors, and other external parties to ensure smooth operation of business operations.
    • Responsible for developing and driving the B2C and B2B sales and marketing strategies for TMG.
    • Coordinate the research of emerging trends and recommend new product offerings to satisfy customers’ needs.

    Client Satisfaction:

    • Build and operate a state-of-the-art client centric client experience processes to ensure every interaction between client and the organization.
    • Ensure clients complaints are handled and resolved accurately and quickly.
    • Manage client feedback
    • Collaborate with colleagues and peers to improve and maintain overall customer experience and satisfaction.

    Leadership Role:

    • Support the shared vision and act as a change agent by utilizing various change management techniques to enhance business process and operational excellence.
    • Support the CEO, and other company executives on matters pertaining to marketing and customer activities, and ensure all functions are operating together effectively to achieve the corporate objectives and KPIs.
    • Develop and nurture professional and personal growth within and without the commercial department.
    • To serve as a cultural champion and an emblem of Torchmark values
    • Review financial reports and budgets to monitor performance against set objectives
    • Represent the Company and develop relationships with regional regulatory, government, institutional and business leaders.
    • Build strong and positive relationships with clients outside business contacts.
    • Ensure compliance with best business practices while selling the company’s product and services.
    • Develop and monitor KPIs for immediate subordinates and YPs.
    • Prepare regular monthly management reports.
    • Manages team performance, engagement, and development to deliver optimal results.
    • Manage inventory levels and ensure appropriate inventory levels are always maintained.
    • Be constantly aware of the activities of your team.

    Requirements

    • Degree in Marketing, Advertising, Economics, Business Administration or other relevant field.
    • Minimum of 7 years of experience in business development, sales, and marketing of similar products.
    • Atleast 2 years in a Mid/Senior Management role.
    • Relevant professional qualification
    • An MBA will be an added advantage.
    • Proven track record of engagement with C-suite stakeholders.
    • Strong leadership skills; extensive experience in managing and mobilizing cross-functional teams.
    • Stakeholder Management; Ability to develop relationships with regulatory government and business leaders. Seasoned experience influencing internal and external stakeholders with skill and diplomacy.

    Skills:

    • Execution: Ability to manage and allocate financial and people resources to execute operational and business plans/models.
    • Client focus; Ability to determine the strategic business direction to best meet clients evolving needs.Core focus on continued service excellence by evaluating and analyzing departmental decisions that impact customer advocacy.
    • Passionate about customers and demonstrated experience at building strong relationships.
    • Good industry knowledge: The renewable energy space and excellent understanding of the industry and experience in evaluating and implementing energy services to customers.
    • Ability to generate revenue tied to organization’s objectives and building effective business models.
    • Accountability for lead generation and revenue.
    • Excellent communication and negotiation skills
    • Ability to strategically engage clients/prospects.
    • Futuristic and visionary with an entrepreneurial mindset, agile and adapts quickly in a fast-paced environment.
    • Data-driven method for decision making using KPIs and metrics.
    • Strong interpersonal skills.
    • Strong business acumen and professionalism.
    • Proficient in functions of MS Office and Google work space.

    Salary

    • N400,000 monthly. 

    Other Benefits:

    • Competitive pay & benefits (plus Commission on profit for sales and projects).
    • Premium Health insurance cover.
    • Pensions.
    • Call card allowances.
    • Consistent Learning and Development

    Method of Application

    Interested and qualified candidates should send their Resumes to: [email protected] using the job title as the email subject.

    Note: Only shortlisted candidate will be contacted.

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