Latest Job: Job Openings at mDoc Healthcare

The position:

• In this position, you will be a part of the team cohort providing direct (virtual and in-person) self-management support services to members, who face challenges with chronic health needs such as diabetes and hypertension via our innovative self-management model.
• Your work will frequently be hub and field-based, extending out in the surrounding neighborhood and community but there will also be a primarily virtual component as well. You will be expected to follow evidence-based guidelines for care while contextualizing to the needs of the members.
• The Health Coach will be responsible for members/ individuals and will work in collaboration with other members of a virtual team to help them meet their wellness and health needs.
• You will be expected to respond to them asynchronously for the most part as well as setting up brief one on one synchronous chats.
• The health coaches work with individuals and encourages them to take a lead role in their wellness by providing them with tools and support to make the right kinds of lifestyle modifications.
• Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
• Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
• You must be data-driven or willing to be data-driven such that you are looking constantly at your member needs, responding to them and also looking at population level data and coming up with ideas on how to drive continued engagement and adherence. We are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness.
• You must be someone who is comfortable with technology, working remotely and supporting your groups of individuals remotely as well as in person.
• You must be responsive to their needs and willing to be adaptive.

The Health Coach will:

• Provide support, lifestyle education and guidance to participants virtually and in-person and addressing their queries as well as motivating them.
• Work with the operations and clinical team to understand population level data and make adjustments to the evidence-based curriculum.
• Community engagement and mobilization through a multitude of methods
• Work with community-based partners on shared initiatives
• Research and compile needed clinical resources.
• Support marketing and sales initiatives as subject matter expert.
• Review data constantly and provide feedback within expected time frames on improvements or support
• Pay close attention to tracking disease markers
• Be required to use technology for a majority of the work
• Take regular clinical and tech assessments to ensure she or he adheres to quality and patient-centred focus

Requirements

• Health coach certification preferred
• MBBS or Registered Nurse or pharmacist or psychologist or health background
• Master’s degree or relevant qualification in social services or health-related field preferred (nursing/midwifery, public health, psychology, counseling, health education, exercise science, nutrition and dietetics, etc.) preferred but not required
• Expert knowledge of motivational interviewing, reflective listening, behavior change theory, and health psychology preferred
• Minimum 3 years of experience working in health coaching, health promotion, chronic illness management or other clinical role preferred.
• Excellent verbal and written communication skills
• Ability to actively support, communicate, and teach the unique culture and values of mDoc
• Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology and working remotely
• Passion for improving health care experience, outcomes and costs
• Interest in reviewing and responding to patient and population health data
• Fluency in English required.
• Strong communication and “person-centred” skills

go to method of application »

• mDoc is a digital health social enterprise that leverages behavioral science, technology and quality improvement methodologies to provide improve access to quality healthcare for people with chronic health needs.
• Our goal is to augment the knowledge and capability of healthcare providers and health consumers to ensure longer, happier and healthier lives across sub-Saharan Africa. mDoc aims to further build capability and to support physicians to provide education and tools to patients to improve self-management.
• Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential.
• We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.

Sales Representative Job Responsibilities:

• Serves customers by selling DTC self-care subscriptions and products and meeting customer needs.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Orchestrates virtual sales channels, including social media, presentation technology, and webinars.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.

Primarily commission based.

Sales Representative Skills and Qualifications:

• Customer service
• Motivation for sales
• Meeting sales goals
• Closing skills
• Territory management
• Prospecting skills
• Negotiation skills
• Self-confidence
• Product knowledge
• Presentation skills
• Client relationships
• Scientific knowledge
• Positive, go-getter attitude required with integrity
• Excellent research and analytical abilities and quantitative skills;
• Strong written and oral communication skills in English;
• High levels of organization and attention to detail;
• Sound judgment and initiative and strong work ethic;
• Ability to multi-task and function in an ever-changing, fast paced startup environment;
• Ability to work independently in a flexible small-business environment;
• Proficiency in using Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint;
• Comfort and/or interest in learning how to use technology for project management a
• Strong affinity for customer service.
• Excellent organizational and time-management skills.
• Ability to support, communicate, and teach the unique culture and values of mDoc