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Latest Job: Jobs at MANO Africa

  • MANO Africa is Africa’s first Integrated Grocery E-shop with your local flair.

    Read more about this company

     

    • Contents
    • Open Jobs
      1. Pricing Analyst
      2. Supply Chain Officer
      3. Customer Service Agent
      4. Store Supervisor
    • Method of Application

    Pricing Analyst

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Lagos
    • Job Field Data Science / Research&nbsp

    Description

    • The Pricing Analyst will be responsible for conducting price checks and market price research, keeping the business abreast of market trends, and providing reports on marketing findings.
    • The ideal candidate should be able to work in a fast-paced, multi-cultural environment, must be a good communicator and disciplined with meeting deadlines.
    • This is largely a field-based role and as such the successful candidate must be familiar with navigating Lagos and its markets.

    Job duties:

    • Conduct price check and price research on various products categories.
    • Present findings and suggest potential items to add to existing product range.
    • Inform about current promos happening across different markets similar to Mano to keep track of relevant activities.
    • Responsible for the visual update and enhancement of the Mano App; and maintain uniformity of the app across all product categories.
    • Liaise with stakeholder leaders on all app updates.

    Requirements

    • Bachelor’s degree in a commercial related or relevant field.
    • Minimum of 2+ years of experience in similar role and/or within fast growing and fast paced businesses.
    • Experience in products merchandising is desired.
    • Must have a strong understanding of ecommerce.
    • Strong ability to use relevant and related technology tools- must be tech savvy.
    • Ability to run some analysis on excel is a must.
    • Strong communication and reporting skill is a must.
    • Available to work onsite with close proximity to Victoria Island is a requirement.
    • Good FMCG product knowledge is desired.
    • Good attention to detail is required.

    go to method of application »

    Supply Chain Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 5 years
    • Location Lagos
    • Job Field Procurement / Store-keeping / Supply Chain&nbsp

    Description

    • The Supply Chain Officer will be responsible for stock stability and cost control across all product categories and inventory, overseeing inbound & out-bound supply chain activities, ensuring goals of cost effectiveness, timely order fulfilment and inventory management are achieved.

    Job duties:

    • Responsible for replenishing the stock by regularly creating the purchase order based on the department’s supplier schedule and tracking the delivery and return process.
    • Support the relationship with the suppliers to ensure a steady supply of products and to avoid stock shortage.
    • Negotiate with suppliers and recommend suppliers with respect to cost, quality and delivery competitiveness across all of the supply chain.
    • Oversee inbound and out-bound supply chain activities.
    • Coordinate supplier payments with the Finance department.
    • Monitor and analyze the inventory composition, reviewing levels of supplies, ordering new products, and providing reports on the company’s inventory levels.
    • Suggest and get all necessary approval on transfers of stock management across all Mano warehouses.
    • Avoid over-stock of slow-moving items.
    • Manage the purchase of easily damaged items and short shelf-life items.
    • Reconcile between PO and supplier’s invoice upon delivery before inbounding.
    • Report on frequent out of stock items to category leader; daily report about orders made and orders delivered.
    • Inform the Category Leader about any cost change and new price lists.
    • Share weekly report on out-of-stock items and reason for it.
    • Create new items on system and update the master file/product data with all the relevant fields.
    • Liaise with admin clerks at the store level on all PO related issues.

    Requirements

    • Bachelor’s degree in a commercial related or relevant field.
    • Minimum of 5+ years of experience in similar role and/or within fast growing and fast paced businesses.
    • Experience in being part of supply chain operations for a portfolio of products is desired.
    • Must have a strong understanding of ecommerce, inventory, and suppliers management.
    • Ability to crunch data and run some analysis on excel is a must.
    • Strong communication skill is a must.
    • Available to work onsite with close proximity to Victoria Island is a requirement.

    go to method of application »

    Customer Service Agent

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Summary

    • As a Customer Service Agent, you will be responsible for ensuring that our Customers have a seamless support experience over the phone and live chats.
    • This also includes handling incoming issues and working with other teams to ensure service excellence.
    • You will also serve as a feedback channel by relaying customers concerns and problem to the operations or relevant teams so that we can fix the gap. This is a fully onsite role.

    Job Responsibilities

    • Provide seamless support to all our customers
    • Maintain updated knowledge of the products available in our stores and customer service policies
    • Confirm customers payment via the payment channels, as well as tracking pending payments
    • Resolve customer complaints professionally via the phone or live chat
    • Give information to existing and new customers browsing through our websites
    • Reply to chats via the live chat channel

    Requirements

    • Strong command of written and verbal English
    • Good communications skills
    • Minimum of a bachelor’s degree from a recognized Institution
    • Minimum of 2 years previous in customer experience is a plus
    • Previous experience working in an E- commerce industry is desired
    • Excellent organization or multitasking skills
    • Passion for delivering an amazing customer experience
    • Must be ready to work in a shift system
    • Must live on the Island or environs

    go to method of application »

    Store Supervisor

    • Job Type Full Time
    • Qualification BA/BSc/HND , OND
    • Experience 1 year
    • Location Lagos
    • Job Field Procurement / Store-keeping / Supply Chain&nbsp

    Responsibilities

    • Open and close store on time.
    • Opening shift for drivers and pickers and ensure that system and telephones are working.
    • Checking motorcycles conditions, documents, and maintenance on time.
    • Ensure that all drivers and pickers wearing the uniform in a good condition.
    • Ensure that pickers and drivers execute their work efficiently and on time.
    • Ensure no delays in picking, dispatch, and delivery.
    • Confirm that all products are in 100% condition.
    • Confirm that expiry dates are up to date
    • Ensure all payments done by customer’s are accounted for.
    • Control and advise any differences.
    • Assist as picker, despatcher, Admin at peak times to ensure quick delivery.
    • Advise any customer queries to call center and store Operations Leader immediately.
    • Ensure and customer query received by controller is resolved.
    • Focus on an excellent and quick customer experience always.
    • Be of service and help to our customers 100% without fail and without counting the cost.
    • Keep store manager informed of any issues, problems, complaints, compliments, accidents etc.

    Requirements

    • At least 1 year work experience working in a retail store
    • Must be wiling to learn
    • Must have good communication and leadership skills
    • Should live around Lekki or environs.

    Method of Application

    Use the link(s) below to apply on company website.

     

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