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Latest Job: Latest Vacancies at Wema Bank Plc

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1640114283 371605212

  • Wema Bank offers a range of retail and SME banking, corporate banking, treasury, trade services and financial advisory to its ever-expanding clients. In 2009, the Bank underwent a strategic repositioning exercise which culminated in a decision to operate as a commercial Bank with regional authorisation in South-South Nigeria, South-West Nigeria, Lagos and Ab…

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    • Contents
    • Open Jobs
      1. Head, Legal Services
      2. Team Lead, Customer Experience
      3. Head, Customer Interaction
      4. Customer Complaint Officer
    • Method of Application

    Head, Legal Services

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 7 – 10 years
    • Location Lagos
    • Job Field Law / Legal&nbsp

    Job Summary

    • The Head of Legal is first and foremost tasked with leading and motivating all the Legal Officers both at the head office and the regional offices to ensure that the perform optimally.
    • The person will also act as a mentor to all legal department personnel, encouraging their professional growth.

    Job Description

    • Legal Advisory Role: The Head of Legal along with the Legal Adviser manages legal risk within the enterprise by providing legal advice to the business and management.
    • Collaboration Role: The role of the Head of Legal is also a collaborative one and in that capacity he works with departmental leadership and key stakeholders across the business in overseeing and ensuring legal compliance across the business, maintaining the business’s integrity both internally and externally (reputational risk)..
    • Specific functions: The Head of Legal also performs similar duties as he deems fit for the proper execution of his duties and duties as delegated by the Company Secretary/Legal Adviser and management of the bank.

    Supervise legal work of Legal Officers, paralegals, and outside counsel; consults on difficult or sensitive issues.

    • Ensure compliance by the Bank with best Corporate Governance Practices including risk identification and mitigation.
    • Draft, review, and approve policies and procedures, regulations, bylaws, and other legal documents.
    • Reviews contracts, leases, and other legal documents; researches legal issues and recommends revisions as necessary.
    • Review, research, interpret, and prepares both written and oral opinions on a wide variety of legal issues.
    • Provide efficient, effective legal support services and ensuring compliance by the Bank with laws governing its operations;
    • Ensure the Bank is legally protected in all its transactions, with customers and other third parties;
    • Manage the Bank’s litigation portfolio to ensure that it is within set parameters by Managing disputes, claims, actions and potential disputes.

    Minimum Qualifications

    • B.Sc Degree in Law.
    • 7-10 years proven experience as Head legal Services/Legal Advisor.
    • Professional Certification/MSc is an added advantage.
    • Preferably candidates from the banking sector.
    • Excellent knowledge and understanding of corporate law and procedures in the banking sector.
    • High degree of professional ethics and integrity.

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  • Team Lead, Customer Experience

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 5 – 7 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Summary

    • The ideal candidate would oversee Provide consumers with the required information, knowledge and understanding to empower them to get the best from banking services.

    Job Description
    Scripting and Content Management:

    • Develop and manage a platform message library.
    • Review communication contents before release to customers.

    Design of Customer Engagement Materials and Newsletter:

    • Publishing Customer Success Stories.
    • Endless Possibilities: Information on new CX initiatives or possibilities in the Industry.
    • Information on new CX initiatives or service changes implemented in response to customer needs, suggestions, complaints, feedback, or request.)
    • Deploy personalized campaign materials targeted at recovering and retaining customers as well as increasing customer’s repeat business.

    Celebration of customer milestones, birthdays, and anniversaries:

    • Collect, validate, and analyze customer data to identify customers with milestone birthdays and anniversaries with the bank.
    • Design and send greeting cards via available channels (e-mail, in-App, etc) to mark customer’s special day.
    • Procure gift items/rewards packages to celebrate a select base of priority / V.I.P customers.

    Internal Engagements / Learning sessions:

    • Spotlight (Case studies on real-life service situation, service failures or excellent service cases; halo moments/ failed service alerts; and experiences from peer banks/ organizations)
    • Develop and manage a CX platform to analyze service cases with learning points and questions, concerns and feedback.
    • CX Reels: Communicating expectations and what CX is all about using Youtube reels
    • Creating the W.O.W. Experience series: CX Video Scripting and Production.

    Minimum Qualifications

    • B.Sc in any related field.
    • 5-7 years’ experience as a Team Lead, Customer Experience Unit
    • Preferably candidates from financial institution (mandatory)
    • Familiarity with CRM systems and practices
    • Good communication and written skills

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    Head, Customer Interaction

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 8 – 10 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Summary

    • The Ideal candidate would in charge developing strategies to increase digital adoption including developing digital solutions and educating, incentivizing and empowering customers to get accustomed to our digital solutions.

    Job Description

    • Collect and analyze information related to customer happiness and use collated information to develop and implement strategies or programs that would enhance all interactions across all customer touchpoints.
    • Monitor and measure customer interactions and social media activities, as well as make recommendations that would place the Wema Brand foremost in the customer’s mind.
    • Develop strategies to increase digital adoption including developing digital solutions and educating, incentivizing and empowering customers to get accustomed to our digital solutions.
    • Create an omni-channel experience across all our service points/ digital channels.
    • Create a framework for identifying pain points across all customer touchpoints and put in place processes that will enable the speedy resolution of complaints.
    • Develop a process for proactive issue identification and resolution bank wide.
    • Work closely with employees across all functions, developing customer communication and engagement standards to achieve outstanding results.
    • Create a consistent and informative customer engagement process that speaks to an appropriate tone, engagement model and provides up-to-date information.
    • Educate, enlighten, and expose customers to changes / new trends in the industry, to guide expectations and interactions.

    Job Experience

    • 8-10 years proven working experience as a Head Customer Service/Customer Interaction Manager.
    • Candidates from other Financial institutions would be most preferred.
    • Working knowledge of CRM software.
    • Ability to think strategically and to lead.
    • Awareness of industry’s latest technology trends and applications.

    go to method of application »

    Customer Complaint Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 – 3 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Summary

    • Ideal candidate would handle the day-to-day administration of new complaints received centrally (via post, email, head office, telephone calls or from external bodies such as solicitors, consultants, regulatory authorities, etc.) and ensure the timely response and resolution in line with the Bank’s SLA’s, Regulatory Requirements and Policies.

    Job Description
    Complaints Resolution and Service Recovery:

    • Work with different functional business units to investigate and resolve escalated, complex or difficult complaints, disputes or cases; issuing timely letters to complainants whilst maintaining deadlines; assisting with the calculation and processing of refunds or compensation payments; requesting consent when required and gathering of all evidence required to review the case.
    • Provide support for complaints being investigated/adjudicated by external bodies and make available all required information and documentation to facilitate the speedy investigation and resolution of issues.
    • Ensure both internal and external customer complaints, concerns and other grievances are resolved amicably within the shortest possible time, while escalating breaches as required, and the final resolution of the complaint communicated to the customer.
    • Where the Bank has not delivered on its service promise, conduct service recovery, and implement actions to win the customer back.
    • Where resolution is pending with other financial institutions, engage the consumer protection teams of the respective organizations and/or escalate to the Consumer Protection Department of the Central Bank of Nigeria (CBN) for intervention.

    Complaints Monitoring and Reporting:

    • Ensure all complaints are kept up to date, by recording the details and statistics of complaints, reference numbers, status, timeframes for responses, and outcomes.
    • Monitor and accurately record all complaints received, ensuring that investigation/response deadlines are adhered to; requesting regular updates together with a copy of the complaint response for file and case closure from relevant teams.
    • Analyse complaint data to identify trends as well as continuous improvement actions with the aim of reducing incidence of complaints/issues and work with the business to implement these improvement actions.
    • Effectively coordinate and track the end-to-end management and resolution of all complaints, disputes, and issues in compliance with the regulation.

    Issue Management:

    • Co-ordinate appropriate action, including preventive action, taken to address sources of complaints, adverse issues and trends identified and foster continuous improvement.
    • Conduct root cause analysis of complaints to detect underlying issues and work with related business units to fix the identified problems while using findings to drive change.
    • Monitor and track interactions to proactively identify issues that may lead to potential losses or customer churn and take necessary actions in collaboration with the required stakeholders to resolve/eradicate the issues.

    Minimum Qualifications

    • 2-3 years’ experience as a Customer Service Officer/ Customer Compliant Officer.
    • Preferably candidates from Financial institutions (Mandatory).
    • Familiarity with CRM systems and practices.
    • Customer orientation and ability to adapt/respond.

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

    CLICK HERE TO APPLY

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    Job Vacancies

    Latest Job: Ventilator at Owens and Xley

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    1642606327 704978568

  • Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.

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    Ventilator

    • Job Type Full Time
    • Qualification BA/BSc/HND , OND
    • Experience 1 – 2 years
    • Location Lagos
    • Job Field Engineering / Technical&nbsp

    Job Location: Ikoyi, Lagos.

    Job Summary:

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    In this role, you will be responsible for creating various sizes of closures and frontals based on the standards of the business.

    Responsibilities:

    • Take accurate clients measurements to create customized closures and frontals
    • Create customized closures, frontals and full lace wigs, 360 hair pieces that have realistic hairlines.
    • Determine the right knotting techniques required for each job such as Split Knots, Single Knotting, Double Knotting, etc.
    • Create lace closures ensuring parting is in line with clients’ specifications.
    • Submit daily report on tasks carried out to Head Ventilator
    • Keep workstation tidy at all times
    • Perform other duties as assigned.

    Requirements:

    • Bsc, HND, OND or its equivalent
    • 1-2 years’ experience as a hair ventilator or related field.
    • Technical Skills
    • Experience in handling bulk human hair, closures and frontals.
    • Experience with different knotting techniques
    • Good interpersonal and communication skills
    • Strong people skills
    • Courteous and polite in mannerism
    • Good time-management skills.
    • High degree of accuracy and attention to detail
    • Bright, friendly and personable
    • Well groomed, confident and professional

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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    Job Vacancies

    Latest Job: Senior Frontend Developer at Hazon Holdings

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    1642604705 941559240

  • Hazon Holdings is a continually growing and leading conglomerate domiciled in Africa. We specialize in raising standards through our synergy of diverse business units. We are core believers in driving people, processes and businesses to attain peak productivity in given fields through steadfastness and ultimate discipline.
    Our vision though behemoth, is d…

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    Senior Frontend Developer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

    Responsibilities

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    • Develop new user-facing features
    • Build reusable code and libraries for future use
    • Ensure the technical feasibility of UI/UX designs
    • Optimize application for maximum speed and scalability
    • Assure that all user input is validated before submitting to back-end
    • Collaborate with other team members and stakeholders
    • Determining the structure and design of web pages.
    • Ensuring user experience determines design choices.
    • Developing features to enhance the user experience.
    • Striking a balance between functional and aesthetic design.
    • Ensuring web design is optimized for smartphones.
    • Building reusable code for future use.
    • Optimizing web pages for maximum speed and scalability.
    • Utilizing a variety of markup languages to write web pages.
    • Optimal use of language like Jquery, JavaScript, HTML, CSS and any related language

    Skills And Qualifications

    • Proficient understanding of web markup, including HTML5, CSS3
    • Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
    • Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
    • Note: Every front-end developer is expected to have a proficient knowledge of JavaScript, while most front-end developers should know jQuery.
    • At Least Intermediate knowledge of advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS
    • Good understanding of asynchronous request handling, partial page updates, and AJAX
    • Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
    • Proficient understanding of cross-browser compatibility issues and ways to work around them.
    • Proficient understanding of code versioning tools, such as {{Git / Mercurial / SVN}}
    • Good understanding of SEO principles and ensuring that application will adhere to them.

    WORK MODE: HYBRID

    NET SALARY: N250,000.00

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

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