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Latest Job: Operations Agent at Telecontact

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811691459

  • At TLScontact, we work with governments from around the world to provide visa and consular services on their behalf to travellers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Harnessing new technology, we supp…

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    Operations Agent

    • Job Type Full Time
    • Qualification
    • Experience 1 year
    • Location Abuja , Lagos
    • Job Field Customer Care&nbsp

    SUBJECT: Subject should be Operations Agent ABV (for Abuja applications) or Operation Agent LOS (for Lagos Applications). Applications without proper subject will not be contacted

    JOB DESCRIPTION:

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    Customer Service

    • Provide client service excellence to customers: receive customers and answer to their enquires ;
    • Querying and ensuring customers provide all required documents as stipulated in the checklist ;
    • Offer Added Value Services (AVS) services to clients ;
    • Confer with customers (by telephone or fact to face) to provide information about services ;
    • Advice on applicable service fees and/or Added Value Services (AVS), collect deposits or payments, or arrange for billing ;
    • Addressing Grievance Problems
    • Escalate the problem to Supervisor ;

    Quality Control

    • Audit and ensure all required documents are filled ;
    • Obtain and examine all relevant information/documents presented by customers ;
    • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors ;
    • Escalate the quality control error to Operations Supervisor ;

    Filling

    Arrange and file applicant documents as stipulated in the playbook and the process notes ;

    Security:

    • Participate security related trainings ;
    • Follow security related requirements when fulfilling the responsibilities of this position ;
    • Report security incidents to the Supervisor when detected ;

    Others

    • Maintain a clean desk/workstation always ;
    • Maintain floor order from customers at all-time;
    • Support the provision of healthy and safe working environment through good inter personal and team practices ;
    • Attends daily meeting. Immediately inform management of any problems or issues related to daily work and regularly make suggestions on how to improve efficiency and client service ;
    • Maintain a professional appearance and friendly demeanor at all times ;

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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    Job Vacancies

    Latest Job: AV Technician at Fadac Resources

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    1643129108 516167627

  • Proven methodology, profound impact, and sustainable results.
    These are the component that makes our company unique. At Fadac Resources we provide businesses with human capital solutions that can help improve oral performance while reducing employment practice risk.
    We can assist organization no matter how large or small to establish , outsource and troubl…

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    AV Technician

    • Job Type Full Time
    • Qualification OND
    • Experience 3 – 9 years
    • Location Anambra
    • Job Field Engineering / Technical&nbsp

    Location: Onitsha, Anambra

    Job Responsibilities

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    • Sound knowledge on AV repair and installation of TV, LCD, Plasma, DVD, Home Theatre, Sound bar, Mini speakers, electrical fans and microwave systems.
    • Able to troubleshoot component level defects on the PBCs and panels of all the range of AV products.
    • Provide excellent service to meet customers’ expectations.
    • Perform product storage and transportation activities in safe and secure manner.
    • Prioritize and complete the given jobs accurately and timely.
    • Maintain the workplace and keep tools clean, safe and organized.
    • Carefully follow and adhere to the instruction given by the Service Centre Supervisor.
    • Able to visit customers in house jobs.
    • Able to work under pressure.
    • Ensure to achieve per day productivity target.

    Job Requirements

    • OND / HND / SSCE / Trade Test certificate in any technical field of study.
    • 2-9 years experience in technical service or equipment maintenance.
    • In-depth knowledge of sound, video, and lighting equipment
    • Good communication and interpersonal skills.
    • Excellent troubleshooting skills.

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

    Be found by employers. Sign up and complete your profile.

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    Job Vacancies

    Latest Job: Technical Manager at Alan & Grant

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    1643128507 135314699

  • Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients.
    …additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr…

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    Technical Manager

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 5 years
    • Location Lagos
    • Job Field Engineering / Technical&nbsp

    Location: Apapa, Lagos
    Industry: Oil and Gas

    Job Description

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    • Develops, supervises and manages preventative maintenance (pm) plans, timely completion of preventive and corrective maintenance work, repairs and modifications to buildings, installations and equipment so that the technical operating resources for the terminal are in good condition and continue to guarantee the continuity of the operational processes.
    • Responsible for the overall preventive and corrective maintenance, repairs and modifications to all terminal facilities which include Spheres, Piping systems, Valves, Pumps, Generators, Firefighting systems, Weighbridges, Meters, Access Control Systems, Manual and Electrical control systems, PLC, UPS, Buildings, CCTV and communication equipment, and to the Jetty at the Terminal.
    • Maintains an inventory of critical spare parts. 
    • Manages preventative and corrective maintenance activity with due regard to industry best practices, manufacturers recommendations and/or standards. 
    • Manages the M&R Department, both as regards to the staff, contractors and other third parties.
    • Continuous development of a maintenance strategy for the terminal that is focused on the future, maximizing equipment uptime and reducing unplanned downtime.
    • Ensures that the technical operating resources for the terminal organisation are in good condition and continue to guarantee the continuity of the operational processes.

    Requirements

    • University Graduate preferably in Mechanical or Electrical Engineering.
    • Minimum of 5 years work experience gained in a comparable job preferably in the LPG industry.
    • Experience in the field of maintenance management in a technical industrial environment.
    • Considerable experience of managing staff and team.
    • Considerable project management experience

    Competencies:

    • Exceptional technical understanding of terminal facilities.
    • Planning and organisation capability.
    • High level of integrity.
    • Analytical with good decision-making skills.
    • Good communications and negotiating skills.
    • Responsibility and leadership.
    • Thorough, results-focussed with the ability to work under pressure.
    • Social empathy with the ability to work across organisational and cultural boundaries.
    • Team orientation, supervisory and relationship management skills.

    Method of Application

    Interested and qualified? Go to Alan & Grant on alanandgrant.zohorecruit.com to apply

    Be found by employers. Sign up and complete your profile.

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