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Latest Job: Risk and Compliance Officer at Catholic Relief Services

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1649170446 503149631
  • Catholic Relief Services (CRS) is an International non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist person on the basis of need, regardless of creed, ethnicity or nationality works through local church and non-church partners to implement its programs, therefore, strengthening and…

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    Risk and Compliance Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 years
    • Location Abuja
    • Job Field Finance / Accounting / Audit&nbsp

    Job Summary

    • You will conduct risk related activities for the country program (CP) including sub-recipient compliance adhering to CRS policies, local laws, and donor regulations to help ensure effective delivery of high-quality programming to the poor and vulnerable.  
    • Your knowledge and skills will help reduce risk to staff, to the effectiveness of our programming and to the people we serve through the application of the principles of stewardship, integrity, transparency, and accountability.

    Roles and Key Responsibilities

    • Collaborate with the Risk and compliance manager and CP leadership on strengthening internal control systems and processes.
    • Help identify risk issues and challenges and solutions to address them.
    • Help implement and advise on the sub-recipient financial management policy (SRFMP)
    • Support the planning and performance of internal audits, control reviews and compliance assessments, conduct audit activities as applicable. Help analyze results and provide recommendations.
    • Perform audit tests and prepare working papers in accordance with professional internal audit standards and CRS’ R&C methodology
    • Evaluate the adequacy of process, design, and the effectiveness of controls in meeting program and control objectives. Identify and document control and process weaknesses and provide evidential support for findings
    • Propose practical and value – added recommendations to address control weaknesses and/or process inefficiencies
    • Assist in the preparation of a concise and informative audit report to effectively communicate the findings and recommendations to the project and senior management.
    • Develops and maintains effective and professional working relationships with all levels of staff within the organization, including Senior Management and partner organizations.
    • Engage in continuous knowledge development regarding donor rules, regulations, best practices, and internal audit standards
    • Support the design and facilitation of trainings and institutional capacity strengthening plans for CRS and partners.
    • Support external audits and the coordination of action plans to close out audit findings.
    • Perform any other tasks assigned by the Head of unit.

    Qualifications
    Basic Qualifications:

    • Bachelor’s Degree in Accounting, Business Administration or other relevant Bachelor’s strongly preferred.
    • Recognized accounting professional certification (e.g. ICAN, ACCA, CPA) is required
    • Certified Fraud Examination certification will be an added advantage
    • Minimum of 3 years work experience, ideally with an international organization, with progressive responsibility in operations and/or programming. At least 2 of these years entailing audit, compliance or risk management experience.
    • Knowledge of audit standards and compliance regulations and familiarity with international standards for internal control and risk and compliance management (e.g., COSO, ISO, COBIT)

    Knowledge, Skills and Abilities:

    • Good relationship management skills
    • Good analytical, organizational, and systems thinking skills
    • Ability to make sound judgment
    • Ethical conduct in accordance with recognized professional and organizational codes of ethics
    • Proactive, resourceful and results-oriented

    Preferred Qualifications: 

    • Required Languages – English. Hausa will be an added advantage.
    • Travel – Must be willing and able to travel up to 50%. 
    • Familiarity with accounting systems.
    • Proficient in MS Office package (Excel, Word, PowerPoint, Visio) and information management systems.
    • Excellent report writing skill
    • Supervisory Responsibilities  – none

    Agency-wide Competencies (for all CRS Staff):
    These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results:

    • Integrity
    • Continuous Improvement & Innovation
    • Builds Relationships
    • Develops Talent
    • Strategic Mindset
    • countability & Stewardship

    What we offer
    CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

    Method of Application

    Interested and qualified? Go to Catholic Relief Services on crs.taleo.net to apply

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  • CLICK HERE TO APPLY

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    Job Vacancies

    Latest Job: Jobs at the International Organization for Migration (IOM)

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    616064795
  • Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.
    With 151 member states, a further 12 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the ben…

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    • Contents
    • Open Jobs
      1. Consultant – Development of Standard Operating Procedures (SoPs) for Family Trading and Reunification (FTR) – Lagos
      2. Senior Customer Care Assistant
      3. Radiology Assistant(Lagos)
      4. Radiology Assistant(Abuja)
    • Method of Application

    Consultant – Development of Standard Operating Procedures (SoPs) for Family Trading and Reunification (FTR) – Lagos

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 5 years
    • Location Lagos
    • Job Field Consultancy&nbsp

    Job ID: CFCV2021/58
    Location: Lagos
    Organization Unit: Migration Management (MM)
    IOM Classification: Consultant
    Type of Appointment: Consultant, 5 Month 

    Context

    • Working under the overall supervision of the Migrant Protection and Assistance Officer (MPA), Lagos and direct supervision of the Protection Officer (AVM/MPA) the successful candidate will be expected to develop Standard Operating Procedures (SoPs) for Family Tracing and Reunification (FTR)

    Consultant will be expected to deliver at the minimum, the following outputs: 

    • An inception report and work plan within two weeks of commencement of the assignment
    • Outline of the Sof
    • Write up of consultations made to present the SoP
    • Final Sof
    • Facilitate stakeholders’ meeting to validate the Sop

    Core Functions / Responsibilities

    • Prepare a mapping strategy and inception report detailing the modalities and methodology to develop the standard operating procedures for family tracing and reunification (FTR) for vulnerable migrants
    • Conduct desk review of existing literature, FTR tools, legislation, policies related guidelines, and other necessary current documentation that will aid the development of a standardized guideline on FTR for the country
    • Develop an all-inclusive stakeholder mapping matrix, to ensure coordination among various Governmental and non-Governmental institutions that will be critical to finalization of the FTR SOP in Nigeria
    • Develop systematic step by step procedures for conducting FTRs and Harmonize existing FTR tools used by protection actors in Nigeria 
    • Align the FTR SOP to the National case management and child protection systems in Nigeria
    • Through whole Government and whole community approaches convene Consultative meetings with relevant stakeholders to draft, develop and validate the SOP 
    • Build the capacity of key stakeholders on the finalized FTR SOP

    Required Qualifications and Experience

    • Five years’ experience in child protection programming, working with vulnerable groups (Persons Living with Disabilities, Persons with MHPSS and medical concerns) migration management, trafficking in persons, smuggling of migrants, Health interventions, and Gender programming
    • Advanced University Degree in any of these fields: Social work, Human Rights, International Development, Development Studies, Economics, International Relations, Law with specialization in international human rights law 
    • Experience in developing standard operating procedures and guidance documents with Government institutions.
    • Experience with developing child protection (Case management, Child friendly justice, Family Law, Child friendly social services or alternative care) documents or protection tools or guidance documents is an advantage.

    go to method of application »

    Senior Customer Care Assistant

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 4 years
    • Location Abuja
    • Job Field Customer Care&nbsp

    Context

    • Under the overall supervision of the Chief of Mission (COM) and the direct supervision of the Chief Migration Health Officer (CMHO), the incumbent will be responsible for providing customer support duties including managing complaints, conducting surveys, collecting feedback, attending to customer requests, and providing information on IOM’s migration health services.

    Core Functions / Responsibilities
    In particular, the incumbent will perform the following duties:

    • Act as a liaison between clients and team leaders of various units in IOM’s Migration Health Centre.
    • In collaboration with the Heads of Units collect feedback on a regular basis from applicants as they go through the examination process to understand issues of concern and provide solutions as appropriate. Conduct periodic customer surveys with the objective of assessing quality service delivery and support addressing identified gaps as appropriate.
    • Ensure questions and concerns from applicants are processed and communicated both verbally and in writing in a timely manner.
    • Conduct periodic Quality Compliance and Quality Assurance audits.
    • Monitor and resolve questions or concerns via multiple media; the phone, email, online chat or social media and de-escalate any issues in a calm manner.
    • Escalate complaints or challenges to the Heads of Units or the supervisor when necessary and appropriate.
    • Schedule and conduct periodic meetings with the Heads of Units and the supervisor on customer related issues.
    • Monitor adherence to Migration Health Assessment Center (MHAC) guidelines for service delivery and compliance with applicable laws and regulations.
    • In coordination with MHAC Managers, facilitate implementation and adherence to ISO 9001: 2015 requirements and any IOM customer-specific requirements.
    • As necessary, provide technical and administrative support to the MHAC Managers in identifying and adjusting approaches to compliance with the health assessment processes.
    • Maintain and promote the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert MHAC Managers of any non-compliance to SOPs or codes of conduct by IOM staff members or partners
    • Demonstrate comprehensive understanding of health assessment processes as well as the ability to remain professional, impartial, and unbiased during all interactions with applicants, colleagues and partners. Support development and implementation of SOPs as needed.
    • Ensure relevant and appropriate information and communication materials are available in the waiting areas/rooms.
    • Creation of videos for display at the waiting areas/rooms and FAQs to benefit customers.
    • Investigate problems or challenges in view of figuring out what went wrong, how problems might be fixed and how to keep them from happening again.
    • Any other duties assigned by the supervisor.

    Requirements
    Education:

    • Bachelor’s Degree from an accredited college or university in a Healthcare-related field, Public Administration, Marketing, or Business Administration with at least four years of relevant work experience in a customer-focused / people-focused setting

    Experience:

    • In-depth use of MS office applications, data collection and manipulation.
    • Previous management or supervisory level experience with NGOs, international organizations, customer service or the hospitality industry is an added advantage.

    Languages:

    • Fluency in English (oral and written) required, working knowledge of the local language.

    Skills:

    • Ability to communicate effectively and professionally with clients and colleagues both verbally and in writing, as well as provide strong documentation.
    • Ability to listen actively to comprehend and decode the customers’ message as well as deduce what is implied in the communication.
    • Great analytical understanding and experience – able to analyse and understand data and make decisions accordingly
    • Ability to function in a team-oriented environment as well as independently deliver results.
    • Computer skills proficient in Microsoft Office, especially Excel required. Knowledge of web page design would be an asset.

    Required Competencies:
    Behavioural:
    The incumbent is expected to demonstrate the following values and competencies:

    • Values – All IOM staff members must abide by and demonstrate these three values:
      • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
      • Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
    • Professionalism: Demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

    Core Competencies – Behavioural Indicators:

    • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
    • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
    • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
    • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
    • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

    Managerial Competencies – Behavioural Indicators level 2:

    • Leadership: provides a clear sense of direction, leads by example, and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
    • Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
    • Strategic thinking and vision: work strategically to realize the Organization’s goals and communicates a clear strategic direction

    go to method of application »

    Radiology Assistant(Lagos)

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Lagos
    • Job Field Medical / Healthcare&nbsp

    Context

    • Under the overall supervision of the Chief Migration Health Officer / Migration Health Officer and the direct supervision of the Senior Radiologic Technologist, with the guidance of the IOM Teleradiology Center for technical matters, the successful candidate will have the following duties and responsibilities:

    Core Functions / Responsibilities

    • Prepare the daily chest X-ray worklist extracted from the overall health assessment worklist and share the worklist with the IOM radiology unit staff or with the external service provider and accompany the applicants to the radiology service provider for CXR taking if an external provider does the x-ray.
    • Enter the biodata correctly and timely on the x-ray reporting template for immigrants and refugees as needed and save files appropriately or pass them to the radiologist as per work arrangement.
    • Verify the identification of immigrants and refugees using original passports or valid IDs with photos including name, age and gender to prevent substitution during X-ray taking, and assist in organizing and properly handling the applicants at the radiology reception.
    • Assist the IOM Radiology Technologist or the external radiology service provider in X-ray-related counselling, check pregnancy for female applicants and cross-check if consent was taken when the applicant is pregnant.
    • Complete the identity confirmation part of the chest examination on the e-Medical website and enter data into Global Software for the UK pre-entry TB screening programme and/or MiMOSA as needed.
    • Assist in providing radiation protection led shields to applicants. In the case of an external service provider, make sure the external service provider uses pelvic lead shielding for all applicants.
    • Assist the radiologic technologist in entering the applicant’s biodata into the CR/DR machine and ensuring the standard and correct labelling of Chest X-rays by checking the correctness of biodata.
    • When the IOM X-ray service is outsourced to an external provider, remind the Radiologic Technologist at the external provider to take technically good quality CXR per IOM radiology guidelines and the resettlement country technical instructions.
    • Make sure the chest X-rays are completed promptly by the external radiology service provider when the chest Xrays are taken by the external provider and assist in the timely transfer of the chest X-ray images from the external provider to the IOM image server as needed when there is no set up for direct image transfer.
    • Upload the chest X-ray image to the e-Medical website timely and properly, burn the images on CD or prepare hard copy X-ray documents as needed.
    • Communicate with the Radiologist in the mission or IOM Teleradiology Center for reading the chest X-rays, notify when CXR is done and sent to the server, receive additional view requests, call the applicants, and coordinate with the Radiologic Technologist, make sure the additional views are completed on time.
    • Download the X-ray reports from the radiology system or shared folder where the reports are filed and deliver the report to the panel physicians as needed.
    • Prepare the daily X-ray statistical reports and other necessary Radiology Unit related monthly statistics as needed. Cross check and confirm the correctness of the number of chest X-ray readings by Radiologist as required.
    • Coordinate with the Migrant Health Assessment Center and IOM country mission staff and x-ray machine provider when needed.
    • Assist IOM radiologic technologist in maintaining optimal workflow, keeping the safety of the machines, keeping track of X-ray consumables and early notification, and creating a client-friendly environment in the radiology unit.
    • Contribute to the radiation safety measures in the Radiology Unit by complying with the radiation safety rules and regulations and regularly wearing radiation measuring badges while at work.
    • Perform any other duties as may be assigned.

    Educational Qualifications

    • Bachelor’s Degree in a Science field such as Computer Science, Information Technology / Management, Administration, Health Sciences or related fields with two years of experience. OR
    • Diploma in any of the above fields with four years of experience required.

    Experience:

    • Experience in technical or administrative support, and clerical work.
    • Experience within a customer-focused / people-focused setting.
    • Previous experience in a clinical environment or working in a Radiology department is an advantage.
    • Knowledge and experience using different software and medical/digital radiology system applications is an advantage.

    Skills:

    • Computer skills proficient in Microsoft Office, especially Excel required.
    • Ability to work under pressure
    • Ability to prioritise
    • Organisational skills
    • Good interpersonal skills

    Languages:

    • Fluency in English is required.

    Required Competencies:

    • The incumbent is expected to demonstrate the following values and competencies:
    • Values – all IOM staff members must abide by and demonstrate these three values:
    • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
    • Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
    • Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

    Core Competencies – behavioural indicators:

    • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
    • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
    • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
    • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
    • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way

    go to method of application »

    Radiology Assistant(Abuja)

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Abuja
    • Job Field Medical / Healthcare&nbsp

    Context

    • Under the overall supervision of the Chief Migration Health Officer / Migration Health Officer and the direct supervision of the Senior Radiologic Technologist, with the guidance of the IOM Teleradiology Center for technical matters, the successful candidate will have the following duties and responsibilities:

    Core Functions / Responsibilities

    • Prepare the daily chest X-ray worklist extracted from the overall health assessment worklist and share the worklist with the IOM radiology unit staff or with the external service provider and accompany the applicants to the radiology service provider for CXR taking if an external provider does the x-ray.
    • Enter the biodata correctly and timely on the x-ray reporting template for immigrants and refugees as needed and save files appropriately or pass them to the radiologist as per work arrangement.
    • Verify the identification of immigrants and refugees using original passports or valid IDs with photos including name, age and gender to prevent substitution during X-ray taking, and assist in organizing and properly handling the applicants at the radiology reception.
    • Assist the IOM Radiology Technologist or the external radiology service provider in X-ray-related counselling, check pregnancy for female applicants and cross-check if consent was taken when the applicant is pregnant.
    • Complete the identity confirmation part of the chest examination on the e-Medical website and enter data into Global Software for the UK pre-entry TB screening programme and/or MiMOSA as needed.
    • Assist in providing radiation protection led shields to applicants. In the case of an external service provider, make sure the external service provider uses pelvic lead shielding for all applicants.
    • Assist the radiologic technologist in entering the applicant’s biodata into the CR/DR machine and ensuring the standard and correct labelling of Chest X-rays by checking the correctness of biodata.
    • When the IOM X-ray service is outsourced to an external provider, remind the Radiologic Technologist at the external provider to take technically good quality CXR per IOM radiology guidelines and the resettlement country technical instructions.
    • Make sure the chest X-rays are completed promptly by the external radiology service provider when the chest Xrays are taken by the external provider and assist in the timely transfer of the chest X-ray images from the external provider to the IOM image server as needed when there is no set up for direct image transfer.
    • Upload the chest X-ray image to the e-Medical website timely and properly, burn the images on CD or prepare hard copy X-ray documents as needed.
    • Communicate with the Radiologist in the mission or IOM Teleradiology Center for reading the chest X-rays, notify when CXR is done and sent to the server, receive additional view requests, call the applicants, and coordinate with the Radiologic Technologist, make sure the additional views are completed on time.
    • Download the X-ray reports from the radiology system or shared folder where the reports are filed and deliver the report to the panel physicians as needed.
    • Prepare the daily X-ray statistical reports and other necessary Radiology Unit related monthly statistics as needed. Cross check and confirm the correctness of the number of chest X-ray readings by Radiologist as required.
    • Coordinate with the Migrant Health Assessment Center and IOM country mission staff and x-ray machine provider when needed.
    • Assist IOM radiologic technologist in maintaining optimal workflow, keeping the safety of the machines, keeping track of X-ray consumables and early notification, and creating a client-friendly environment in the radiology unit.
    • Contribute to the radiation safety measures in the Radiology Unit by complying with the radiation safety rules and regulations and regularly wearing radiation measuring badges while at work.
    • Perform any other duties as may be assigned.

    Educational Qualifications

    • Bachelor’s Degree in a Science field such as Computer Science, Information Technology / Management, Administration, Health Sciences or related fields with two years of experience. OR
    • Diploma in any of the above fields with four years of experience required.

    Experience:

    • Experience in technical or administrative support, and clerical work.
    • Experience within a customer-focused / people-focused setting.
    • Previous experience in a clinical environment or working in a Radiology department is an advantage.
    • Knowledge and experience using different software and medical/digital radiology system applications is an advantage.

    Skills:

    • Computer skills proficient in Microsoft Office, especially Excel required.
    • Ability to work under pressure
    • Ability to prioritise
    • Organisational skills
    • Good interpersonal skills

    Languages:

    • Fluency in English is required.

    Required Competencies:

    • The incumbent is expected to demonstrate the following values and competencies:
    • Values – all IOM staff members must abide by and demonstrate these three values:
    • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
    • Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
    • Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

    Core Competencies – behavioural indicators:

    • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
    • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
    • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
    • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
    • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

    Method of Application

    Interested and qualified candidates should submit their Applications to: [email protected] indicating the Position applied for on the subject line.

    Important Information and Notice

    • For the applications to be considered valid, IOM only accepts applications with Cover Letter not more than one page specifying the motivation for application, addressed to “Human Resources, International Organization for Migration (IOM)”, and with a subject line “CFCV2022/58 Lagos Development of Standard Operating Procedures (SoPs)  for Family Tracing and Reunification (FTR)”.
    • All applications should include a functional email address, mobile numbers, detailed Curriculum Vitae (CV)
    • Please note that this position is open only to Nigerian National applicants and only shortlisted candidates will be contacted.

    Be found by employers. Sign up and complete your profile.

  • CLICK HERE TO APPLY

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    Job Vacancies

    Latest Job: Latest Job Vacancies at United Bank for Africa Plc (UBA)

    Published

    on

    254359849
  • UBA’s has more than 65 years of providing uninterrupted banking operations dating back to 1948 when the British and French Bank Limited (“BFB”) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French B…

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    • Contents
    • Open Jobs
      1. Team Member, Middleware Management
      2. Team Lead, Agency Banking Support
      3. Team Lead, Finacle Application Support
      4. Team Member, Investigation & Fraud Management
      5. Team Lead, PFA / Stock Broking / MFB / PMI
      6. Team Member, Credit Audit
      7. Team Member, Head Office Audit
      8. Relationship Manager, Embassies, Multilaterals & Developmental Organisations
      9. Web Quality Assurance Partner
      10. Team Lead, Investor Relations
      11. Rapid Response & Service Recovery Officer
      12. Team Member, IT Audit
    • Method of Application

    Team Member, Middleware Management

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 years
    • Location Lagos
    • Job Field Banking&nbsp

    Job Objectives

    • To provide technical support to middleware applications such as IBM ESB, IBM ACE etc. related to the design and functionality of ESB and monitor middleware systems as well as ensure high availability and 100% uptime.

    Responsibilities

    • Check and treat all logs/email escalations within the SLA i.e. issue resolution, enquiries, complaints and re-routing to responsible units where applicable.
    • Routine housekeeping – Backup of logs periodically (daily weekly etc.), clean up space on the servers etc.
    • Update platform checklist that contains all specific to be carried out on each platform on said dates.
    • Ensure the platforms are up and functional at all times.
    • Ensure all user platforms are optimised and functioning optimally.
    • Escalate all issues to the team lead in a timely and explicit manner.
    • Track Project Management deliverables to ensure all milestones are delivered and project remains on track.
    • Ensure timely development and deployment of innovative solutions for the unit.
    • Ensure that vendor-related projects are monitored strictly to meet set deadlines.
    • Engage stakeholders to understand requirements when developing solutions for the various unit.
    • Monitor fraud prevention solutions across all applications deployed on the middleware applications.
    • Weekly review and reporting of projects, issues and collection mandates.
    • Provide AD HOC reports, Group Digital Banking Monthly Performance Report and Group Digital Banking Monthly Channel Adoption Report when required.
    • Review daily transaction status reports identifying reasons for failures and ways to avoid them.
    • Provide technical support for middleware applications such as IBM ESB, IBM ACE etc.
    • Monitor middleware systems to ensure high availability and 100% uptime.
    • Ensure fluid engagements with all 3rd party support providers (Vendors) to increase content on the platforms and ensure they are stable.
    • Deploy, administer, support and maintain middleware applications to enable communication between financial applications on diverse platforms with varying interfaces.

    Qualifications

    • Bachelor’s Degree in related STEM courses.
    • Minimum of 3 years of related experience.

    Candidate’s Profile:

    • Our ideal candidate must have hands-on working experience in an application production support/application development environment, and provide technical support for middleware applications such as IBM ESB, IBM ACE etc. (installation, configuration, testing, supporting issue resolution activities related to the design and functionality of ESB) with strong UNIX and Linux skills.
    • A team player and comfortable with daily application support activities and strong troubleshooting skills.

    Knowledge & Skills Required:

    • Hands-on experience working in an application production support/application development environment. 
    • Project coordination skills, including organizing, prioritizing and tracking all phases of a project. 
    • Trend monitoring for transactions performed on major applications hosted on the middleware platform. 
    • Strong UNIX/Linux operating system administration. 
    • Collaborative skills: Ability to work with cross-functional teams 
    • Organizational skills: Ability to multi-task, effectively prioritize work, and adapt during pressured situations. 
    • Problem-solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation 
    • Firm Grasp of Structured Query Language (SQL) 
    • Customer experience and issue resolution 
    • Excellent leadership skills 
    • Interpersonal relationship management 
    • Proactive and able to work smart on own initiative

    What We Expect From You:

    • High degree of professional ethics, integrity and responsibility.
    • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
    • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
    • High sense of confidentiality and discreteness.

    What You Should Expect From Us:

    • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
    • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
    • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

    go to method of application »

    Team Lead, Agency Banking Support

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 6 years
    • Location Lagos
    • Job Field Banking&nbsp

    Job Objective(s)

    • To manage and provide technical support to the agency banking arm of the bank for improved performance.

    Responsibilities

    • Develop and implement the agency banking technical procedures, processes and systems, and implement them to achieve required efficiency, quality and compliance with bank standards and regulatory requirements.
    • Monitor agent operations against bank standards, agent contracts and regulatory standards and take action to ensure conformance.
    • Develop and implement annual plans for the agent supervision and support including measurable objectives and outcomes in consultation with stakeholders.
    • Monitor and take action to improve agency banking operational efficiency and effectiveness, including engaging agents, service providers and support functions to resolve issues, reviewing procedures and automating processes to improve efficiency, effectiveness and reduce cost.
    • Regularly review agency banking operations against bank standards, agent contracts, service level agreements and regulatory requirements and engage agents, staff and service providers to address lapses.
    • Obtaining necessary regulatory and management approvals for agent banking operations.
    • Preparing operational reports for management and Central Bank as required.
    • Monitor and report on agent supervision and support activities against set expectations.
    • Carry our risk self-assessment, develop and execute a risk
      management plan to ensure effective risk management in Agent Banking.
    • Identify potential fraud, and money laundering, investigate and take action as required.
    • Take timely action to correct lapses in agent supervision and
      support.
    • Prepare and submit management and regulatory reports on all aspects of Agent supervision and support.

    Qualifications

    • Bachelor’s Degree in any field.
    • Minimum of 6 years of related experience.

    Candidate’s Profile:

    • Our ideal candidate must have the technical knowledge of providing support to agency banking procedures, processes and systems as well as an implementation strategy to achieve required efficiency while complying with the Banks’ standards and regulatory requirements.
    • S/he should have established leadership abilities, be a problem solver and enjoys collaboration.

    Knowledge & Skills Required:

    • Excellent written and verbal communication skills
    • Ability to network, generate new business and develop strong business relations.
    • Banking operations, policies and procedures
    • Vendor relationship management
    • Technical competencies
    • Interpersonal and communication skills
    • Analytical skill
    • Numerical ability.

    What We Expect From You:

    • High degree of professional ethics, integrity and responsibility.
    • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
    • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
    • High sense of confidentiality and discreteness.

    What You Should Expect From Us:

    • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
    • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
    • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

    go to method of application »

    Team Lead, Finacle Application Support

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 7 years
    • Location Not specified
    • Job Field ICT / Computer&nbsp

    Job Description
    Candidate’s Profile:

    • Our ideal candidate must have technical knowledge supporting the core banking application of the bank (Finacle)
    • S/he must be able to research, diagnose, troubleshoot and identify potential solutions to resolve Finacle related issues as well as respond to general inquiries on Finacle application with good management skills.

    Job Objective(s):

    • To provide 24by7by365 access, provide functional support and configuration management of the bank’s core banking application (Finacle) in line with Business Service Level Agreements (SLA).
    • The responsibilities of the role also include facilitating seamless integration with other interdependent software applications, business analysis and requirements gathering, application testing, report development, training of end-users and management of service level agreements with application vendors.

    Responsibilities

    • Ensure smooth running and availability of Finacle 24 x 7.
    • Finacle Application Support 2nd   level support and beyond in
    • Batch Job set up and review.
    • Ensure that all Finacle and CSIS services are up and running on 24 x 7 basis.
    • General Finacle parameter review and set up/modification.
    • Scheme parameter set up, review and modification.
    • Liaise with the consultant on EOD/Processing issues.
    • Business Office Sol creation on Finacle and set-up.
    • Set up, review and modification of Automated Charges.
    • Facilitate seamless integration with other interdependent software applications, business analysis and requirements gathering, application testing, report development, training of end-users and management of SLAs with application vendors.

    Qualifications

    • Bachelor’s Degree in Computer Science, Information Technology or other relevant degrees from a recognized University.
    • Minimum of 7 years of related experience.

    Knowledge & Skills Required:

    • Good knowledge of Banking
    • All round knowledge of Finacle Administration
    • Advanced knowledge of SQL
    • Knowledge of Bank policy and best practices
    • Good working knowledge of UNIX
    • Reporting skills
    • Leadership abilities
    • Interpersonal skills

    What We Expect From You:

    • High Degree of professional ethics, integrity and responsibility.
    • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
    • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
    • High sense of confidentiality and discreteness.

    What You Should Expect From Us:

    • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
    • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
    • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

    go to method of application »

    Team Member, Investigation & Fraud Management

    • Job Type Full Time
    • Qualification BA/BSc/HND , MBA/MSc/MA
    • Experience 3 – 5 years
    • Location Lagos
    • Job Field Finance / Accounting / Audit&nbsp

    Job Objective(s)

    • To carry out E-Channel fraud investigation across the Group and come up with recommendation to ensure that fraud E-Channel frauds are reduced to the barest minimum.
    • Investigation of Fraud and Forgeries to identify incident root causes, internal control gaps and failure points; and to proffer solutions / recommendations to prevent reoccurrence and exposure to corporate liability, sanctions and litigations.

    Responsibilities

    • Carry out computer and E-channels forensic examination functions to generate admissible evidence for court proceedings.
    • Carry out computer forensic seizure, analyses and technical support on requests coming from other divisional investigators, African country operations and affiliates.
    • Conduct prompt investigation of frauds and forgeries and customers’ complaints, process & services failures and other cases reported on Cards & other E-channel platforms; and ensure that the cases are dispensed within set deadlines.
    • Conduct prompt investigation of breach of policy, procedures, regulatory policies and code of conduct for appropriate disciplinary action.
    • Identify process inefficiencies, control weakness, and proffer relevant mitigating recommendations for management review, consideration and subsequent implementation.
    • Respond promptly to and cultivate effective liaison with other banks in relation to issues of frauds, customers’ complaints and other investigation matters for the purpose of containment of fraud losses and salvaging fraudulent funds.
    • Issue Sensitization memos on the Learning Points arising from the various investigation cases.
    • Root-cause analysis to identify critical control gaps/process inefficiencies and provide effective recommendations and solutions to the identified risks.
    • Attend UATs, and proof of concept sessions to ensure information security risks are considered/mitigated in applications and systems before acquisition and deployment.
    • Payment card acquiring reviews & risk management, continuous monitoring of fraud triggers using various tools for acquired merchants’ suspicious or collusive activities for immediate remediation and countermeasures.
    • Liaise and follow up with e-channels host/switch companies, payment card schemes and mobile payment providers (Interswitch, UPSL, NIBSS, eTranzact, MasterCard, Visa, etc.)  for management and resolution of electronic payment card, mobile banking risks.
    • Review tracking and blocking of fraud proceeds transfers, placing of restrictions, obtaining / issuance of court orders and indemnity documents for recovery / repatriation of salvaged funds.
    • Render periodic reports of frauds and forgeries to regulatory authorities and management.

    Qualifications

    • First Degree in Computer Science, Accounting, Banking & Finance, and any related numerate fields
    • Masters’ Degree or a professional qualification will be an advantage
    • 3 – 5 years related experience.

    Candidate’s Profile:

    • Our ideal candidate must have knowledge of auditing in a financial service industry. Must have good investigative skills, analytical skills, pay attention to details, have good communication skills (Written & Oral).

    Knowledge & Skills Required:

    • Sound experience in the following key areas: Audit/Investigation, IT Audit/ Control, IT security and Risk Management & E-fraud and forensic Investigation.
    • Sound knowledge of the banking operations and internal control.
    • Excellent analytical skills
    • Excellent written and oral communication skills.
    • Advanced computer skills
    • Information security and IT audit skills
    • Good Understanding of the Nigerian Banking Industry.
    • Knowledge of CBN’s policies and the business environment.

    What We Expect From You:

    • High degree of professional ethics, integrity and responsibility.
    • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
    • Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
    • High sense of confidentiality and discreteness.

    What You Should Expect From Us:

    • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
    • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
    • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy

    go to method of application »

    Team Lead, PFA / Stock Broking / MFB / PMI

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 5 – 8 years
    • Location Lagos
    • Job Field Banking&nbsp

    Job Objective(s)

    • To increase our market, share and ensure the dominance of the insurance related companies sector through effective & aggressive marketing of the existing and prospective insurance companies in order to contribute meaningfully to overall objective of the bank i.e. profit making and market dominance.

    Responsibilities

    • Relationship management of existing businesses within the target market and new business development with emphasis on finance houses, asset managers, stock broking firms and related companies
    • Interface with stock brokers and ensure that facilities availed are in line with the set criteria in the product paper.
    • Monitor CSCS settlement and ensure prompt advice to clients.
    • Monitor investment portfolios for profitability.
    • Ensure maximum efficiency in the management of all relationships.
    • Ensure timely submission of all reports weekly, bi-weekly and monthly.
    • Ensure excellent customer service at all touch points.

    Qualifications

    • First Degree in Social Science / Physical Science and Management Science.
    • 5-8 years of banking experience and at least 3 years in supervisory level.

    Candidate’s Profile:

    • Our ideal candidate must have knowledge of marketing financial products/services.
    • Must have excellent knowledge of credit analysis with at least 5 years of banking experience.

    Knowledge & Skills Required:

    • Excellent knowledge of credit analysis.
    • Marketing of financial products/services
    • Banking operations knowledge
    • Computer knowledge
    • Negotiating & persuading skills
    • Customer relationship management
    • Marketing and credit skills courses
    • Marketing & selling skills
    • Result oriented
    • Good analytical skills
    • Interpersonal skills
    • Good understanding of the Nigerian Banking Industry.
    • Knowledge of CBN’s policies and the business environment.
    • Good communication skills (Oral & Written)
    • Exhibits good leadership qualities

    What We Expect From You:

    • High degree of professional ethics, integrity and responsibility.
    • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
    • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
    • High sense of confidentiality and discreteness.

    What You Should Expect From Us:

    • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
    • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
    • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

    go to method of application »

    Team Member, Credit Audit

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 – 5 years
    • Location Lagos
    • Job Field Banking&nbsp

    Job Objective(s)

    • To provide an independent assessment of the Credit Risk Management process of the bank with the aim of ascertaining and reporting on the extent of compliance with; the credit philosophy, credit planning process, credit approval and management system, responsibility and disciplinary processes.
    • Also ascertaining and reporting on the extent of compliance of the bank’s credit risk management philosophies and strategies with international best practices and with relevant regulatory guidelines.

    Responsibilities

    • Preparation of yearly audit plan for branches in the zone.
    • Take part in the assessment and expression of opinion on the adequacy of controls.
    • Take part in the assessment and evaluation of the operational process
    • Conduct of full audit for various business offices within the area of coverage.
    • Conduct of spot checks on high and medium rated business offices.
    • Conduct periodic cash audit on vaults and ATMs.
    • Take part in the rating and assessment and assigning audit ratings to the auditee.
    • Highlight pervasive audit issues that portend dangers for losses.
    • Recommend improvements, in the course of the audit, for business and operational processes with overall objective to improve timeliness, accuracy, reliability and quality standards in products and services.
    • Conduct Policy Awareness, Fraud Assessment and Sensitivity in office visited to further drive fraud reduction.
    • To drive/encourage staff positive behaviours in the noted areas.
    • Perform other duties as assigned by the Team Lead.
    • To also work with the subsidiaries as necessary.

    Qualifications

    • First Degree in Accounting, Banking & Finance, and any related numerate fields.
    • Professional qualification e.g. ACA, ACCA, ACIB will be an advantage.
    • 3-5 years in audit or related experience.

    Candidate’s Profile:

    • Our ideal candidate must have good knowledge of auditing in a financial service industry. Must have excellent analytical skills, pay attention to details, have good communication skills (Written & Oral).

    Knowledge & Skills Required:

    • Average to good knowledge of credit analysis.
    • Have a sound knowledge of the bank’s credit policy, systems and products.
    • Sound knowledge of the Banking Operations and Internal Controls.
    • Good Understanding of the Nigerian Banking Industry.
    • Knowledge of CBN’s policies and the business environment.
    • Critical thinking.
    • Intermediate Microsoft Office Suite Skills.
    • Good communication skills (Oral & Written).
    • Good analytical skills.
    • Good interpersonal skills.

    What We Expect From You:

    • High degree of professional ethics, integrity and responsibility.
    • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
    • Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
    • High sense of confidentiality and discreteness.

    What You Should Expect From Us:

    • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
    • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
    • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

    go to method of application »

    Team Member, Head Office Audit

    • Job Type Full Time
    • Qualification BA/BSc/HND , MBA/MSc/MA
    • Experience 3 – 5 years
    • Location Lagos
    • Job Field Banking&nbsp

    Job Objectives

    • Build strong audit and compliance environment and ensure zero level fraud, zero infraction to policies, improved value for money and provide compliance counselling, advisory and decision support services to business units and audit function in the country.
    • Participate in formulation, design and revision of Subsidiary’s Internal Audit strategy. Plan, organize, direct, coordinate and control activities in line with the overall business goals and objectives.

    Responsibilities

    • Contribute to the development of sound audit program capable of identifying areas of high operational risk within the bank.
    • Continuous reviewing of the Internal control system of the bank with a view to evaluate the effectiveness of the control environment as well as the process flow and ease audit process thereby strengthening the control environment of the bank.
    • Engagement of audit client in a thorough walkthrough audit to have a clear knowledge and deep understanding of the process, products, system, development, structure and effect of changes on operations, reporting and compliance environment.
    • Conduct a systematic and discipline review of off-site documentation using the approved audit programme, checklist, audit planning memorandum and generally accepted best practices.
    • Conduct a comprehensive compliance and substantive audit test on the process, products, systems, reports, records, accounts, structure, operations, environment and people.
    • Ensure completion and closure of audit engagement within approved turnaround.
    • Briefing of team lead on deviations and non-compliance observed in processes, products, systems, reports, records, accounts, structure, operations, environment, people.
    • Conduct planned spot checks to test areas of vulnerabilities or inadequacies in processes, policies, procedures, systems, records and accounts.
    • Conduct special investigation to establish root-cause of service failure at the instance of the board, management, customer’s complaints, fraudulent activities, board, etc.
    • Ensure that effective follow-up of audit clients to resolve all open items in the published audit report within the agreed time-lines
    • Escalate non closure of audit exceptions to supervisors.

    Qualifications

    • First Degree in Accounting, Banking & Finance, and any related numerate fields
    • Master’s Degree or a professional qualification will be an advantage
    • 3-5 years in banking operations, Financial Control or Auditing, and other related experience.

    Kowledge and Skills Required:

    • We are looking for a candidate with good investigative and analytical skills and knowledge of auditing in the financial service industry.
    • Our ideal candidate must have a minimum of 3 years of experience in banking operations, auditing, and financial control.
    • Sound experience in the following key areas: Audit/Investigation, IT Audit/ Control, IT security and Risk Management & E-Fraud and Forensic Investigation.
    • Sound knowledge of the banking operations and internal controls.
    • Excellent analytical skills
    • Excellent written and oral communication skills.
    • Advanced computer skills
    • Information security and IT Audit skills
    • Good Understanding of the Nigerian Banking Industry.
    • Knowledge of CBN’s policies and the business environment.

    What We Expect From You

    • High degree of professional ethics, integrity and responsibility.
    • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
    • Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
    • High sense of confidentiality and discreteness.

    What You Should Expect From Us:

    • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
    • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
    • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

    go to method of application »

    Relationship Manager, Embassies, Multilaterals & Developmental Organisations

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 – 5 years
    • Location Lagos
    • Job Field Banking&nbsp

    Job Objective(s)

    • To work with the other stakeholders within the bank in implementing strategies for breaking into new emerging EMDO markets across Africa and establishing mutually beneficial and strategic partnerships between the UBA Group and International Development Organisations.
    • To ultimately forge strong bilateral relationships between both countries as well as create other mutually beneficial collaborations at large.

    Responsibilities

    • Conversions of new EMDO mandates, management of existing relationships and retention of business.
    • Prepare marketing plans and strategies to achieve the objective of the unit which is to grow the EMDO relationships in the bank.
    • Development of detailed EMDO marketing materials for multilaterals, embassies, International and local NGOs.
    • Implementation of call plan, engagement plan and required sponsorships
    • Development of detailed EMDO marketing materials for multilaterals, embassies, International and local NGOs.
    • Participate actively through desk research and follow-up emails, phone calls, text messages etc. in sourcing for new relationships
    • Participation in RFPs, bids, tenders and other assignments

    Qualifications

    • First Degree Social Science and Management Science
    • 3-5 years in relationship banking, marketing and correspondent banking.

    Candidate’s Profile:

    • We are looking for a candidate with good relationship/marketing skills. Our ideal candidate must have minimum of 3 years relationship management and corresponding banking experience.

    Knowledge & Skills Required:

    • Bank product/service knowledge
    • Industry / regulatory knowledge
    • Banking operations knowledge
    • Result-oriented, self-motivated
    • Good interpersonal skills
    • Excellent relationship management / communication skills
    • Good communication skills (Oral & Written).

    What We Expect From You:

    • High degree of professional ethics, integrity and responsibility.
    • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
    • Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
    • High sense of confidentiality and discreteness.

    What You Should Expect From Us:

    • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
    • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
    • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

    go to method of application »

    Web Quality Assurance Partner

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 years
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    Job Objective(s)

    • Responsible for monitoring and driving the effective use of products and services to enable users’ seamless navigation on each of our products and website.

    Responsibilities

    • Inspect and ensure high quality is maintained throughout all website operations.
    • Oversee the consistency of web and online applications through constant check of processes and outputs.
    • Verifying fixes for customer/user support issues.
    • Ensures documentation for all required tests and activities are attended to.
    • Encouraging constant change and improvement in performance and quality.
    • Directing objectives to maximize profitability.
    • Monitoring performance and writing reports.
    • Ensure that user expectations are met on managed web applications and sites.
    • Review user business requirements as well as technology functional requirements document.
    • Communicates quality metrics and inspection results to appropriate managers including, but not limited to daily, weekly or monthly KPI.
    • Checking for broken links.
    • Checking for missing content, e.g. images.
    • Checking for missing page titles.
    • Checking for missing metadata.
    • Developing and executing test plans for new and existing features.
    • Checking the file sizes of pages to ensure they are not too large.
    • Checking for browser compatibility.
    • Checking that applications are functioning correctly, e.g. online forms.
    • Run tests to ensure Server Side Scripting or other languages function correctly.
    • Checking that legal and regulatory guidelines are being adhered to, e.g. CBN regulation, data protection, and privacy.
    • Checking that pages conform to the Bank’s Web-Accessibility standard.
    • Checking that the website design standard is maintained.

    Qualifications

    • Degree in IT, Communication, or any relevant fields.
    • Prior experience in quality assurance or other related roles. 
    • Minimum of three (3) years’ work experience with hands-on experience in quality assurance.
    • Exposure to online and application development processes and standards. 

    Candidate Profile:

    • Our ideal candidate must be knowledgeable about website and online processes, employee lifecycle, and the business. He/she must have strong Business Acumen, Interpersonal, Relationship Management, and Analytical skills. He/she must be involved in developing and executing test plans for new and existing features, troubleshooting and verifying fixes for customer/user support issues, and running performance tests.

    Knowledge & Skills Required:

    • Extensive experience in quality control preferred
    • Proficient in the use of MS Office Suite (Word, Excel, PowerPoint)
    • Familiarity with all browsers, online and offline web test tools
    • Excellent written, verbal and interpersonal skills
    • Excellent problem-solving and critical thinking skills
    • Ability to manage competing priorities in a fast-paced environment and maintain a sense of urgency
    • Adhere to compliance with internal procedures
    • Proactive, enthusiastic, and fastidious learner able to adapt to changes and provide sound decision-making
    • Ability to interact professionally with all organizational levels
    • Ability to work cross-functionally with product owners, design, and implementation teams to better understand requirements, further investigate problems and accelerate resolutions.
    • Keen attention to detail and organisational abilities.
    • Team working skills
    • Planning and organisation skills
    • Quality assurance software testing
    • Thorough understanding of web browsers
    • Strong knowledge of quality assurance standards and methodologies.
    • Excellent communication skills.
    • Knowledge of browsers, website functionality, and use of MS tools
    • User Interface and User Experience
    • Customer Experience
    • Analytical approach with good numerical skill and understanding of statistical analysis.
    • All products and services of the bank 

    What We Expect From You:

    • High degree of professional ethics, integrity, and responsibility.
    • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
    • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
    • High sense of confidentiality and discreteness.

    What You Should Expect From Us:

    • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
    • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
    • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

    go to method of application »

    Team Lead, Investor Relations

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 8 – 10 years
    • Location Lagos
    • Job Field Banking&nbsp

    Responsibilities

    • Participate in the formulation of UBA’s investor relations policies, objectives & initiatives.
    • Participate in the bank’s drive to attract more investments from identified target groups.
    • Contribute to the development of an active relationship with existing and potential investors and external investment analysis (both buy and sell side).
    • Manage reporting calendar, including road shows, meetings, results announcements and conference calls.
    • Organize meetings with independent shareholder associations in preparation for annual general meetings (AGM).
    • Monitor Nigeria and international press for accuracy of reporting investors relations issues & internal dissemination as appropriate.
    • Responsible for ensuring the timely production of quality annual reports and other internal reports (including monthly departmental reports, quarterly board report, company fact sheet etc.).
    • Liaise with UBA registrars to ensure needs of retail shareholders are being effectively dealt with.
    • Contribute to the development and delivery of investor relations materials to existing and potential investors.
    • Act as resource within UBA to help guide effective public disclosure consistent with regulatory and best practice guidelines.
    • Assist Head, Strategy & Performance Management in shareholder targeting and analysis.
    • Work on influencing sell-side coverage towards ensuring more followers and more publishing from followers.
    • Maintain an accurate and updated database of analysts, institutional investors and other contact that are critical to investors relations core function.
    • Prepare ad hoc press releases as appropriate.
    • Perform other tasks as assigned by Head, Strategy & Performance Management.

    Qualifications

    • A Bachelor’s Degree in any financial related discipline, preferably also have completed CFA, similar financial markets qualification.
    • 8 – 10 years experience.

    Candidate’s Profile:

    • We are looking for a candidate that has good knowledge of financial markets and has completed CFA with a minimum of 8 years experience in investor’s relations.

    Knowledge & Skills Required:

    • Financial markets.
    • Accounting & corporate finance.
    • Financial institutions regulations.
    • Relationship management.
    • Public Relations.

    Skills Required:

    • Leadership skills.
    • Organization & coordination skills.
    • Negotiation skills
    • Accounting knowledge.
    • Interpersonal skills.
    • Communication (oral & written) especially with external audiences.

    What We Expect From You:

    • High degree of professional ethics, integrity and responsibility.
    • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
    • Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
    • High sense of confidentiality and discreteness.

    What You Should Expect From Us:

    • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
    • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
    • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

    go to method of application »

    Rapid Response & Service Recovery Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 2 years
    • Location Lagos
    • Job Field Banking&nbsp

    Candidate’s Profile

    • Our ideal candidate must have an impressive understanding of managing customers, monitoring and reporting the performance of deployed products, and business management.
    • A team player, a strategic partner, a good listener, and a problem solver.

    Job Objective(s)

    • To provide timely resolution to both internal & external staff complaints.

    Responsibilities

    • Handling escalations on delayed responses/unresponsiveness of staff.
    • Evaluating root cause of failures, identifying trends, and making recommendations on preventative measures.
    • Escalation of issues impacting customer experience.
    • Collaborating with resolution teams for closure of customer-related cases.
    • Identifying areas of improvement or further efficiency potentials to optimize service recovery processes and customer experience.
    • Carrying out triage of outgoing customer contact to ensure this is handled in the most appropriate manner and that customer satisfaction is restored.
    • Carrying out day-to-day service recovery including liaising with customers and researching their concerns to resolve dissatisfaction at the earliest opportunity, whilst maintaining positive customer relations.

    Qualifications

    • Bachelor’s Degree in any field.
    • Minimum of two (2) years of relevant work experience.

    What We Expect From You:

    • High degree of professional ethics, integrity, and responsibility.
    • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
    • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
    • High sense of confidentiality and discreteness.

    What you should expect from Us

    • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
    • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
    • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

    go to method of application »

    Team Member, IT Audit

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 3 years
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    Candidate’s Profile

    • Our ideal candidate must have knowledge of auditing in a financial service industry. Must have good investigative skills, analytical skills, pay attention to details, have good communication skills (written & oral).

    Job Objective(s)

    • To implement the Bank and audit division’s mandate relating to review and assessment of controls over the information systems, safeguard the Bank’s assets, ensure the completeness and accuracy of transaction records; and prevent/detect incidences of related frauds and irregularities.

    Responsibilities

    • Supervise the review of all digital banking income lines using CAAT tools to ensure that all incomes are received accordingly.
    • Review adequacy of existing control to give reasonable assurance that all possible income leakages are blocked.
    • Prepare activity report for the Group Head, Internal Audit and any other assigned functions
    • Design audit work plan for Preliminary internal control review to determine the strength of the Internal Control
    • Assist in the development and revision/update of the annual IT audit strategy and work plan in conjunction with the Head, Corporate Audit and Compliance
    • Participate and supervise the process reviews/redesigns as well as systems upgrade/implementation efforts to ensure that appropriate system controls considerations are effectively taken on board and implemented
    • Monitor adequacy of security and control built into the bank’s IT architecture
    • Ensure periodic Review of actual expense against budgets and resolve expense mis-alignment
    • Review the procurement process of e-banking infrastructure to ensure that they are in line with procurement policy of the bank.
    • Review and ensure clear roles, responsibilities, segregation of duties and succession planning for the various levels of IT & e-banking staff.

    Qualifications

    • Minimum of a Bachelor’s degree in Computer Science / Engineering / Accounting or any other numerate discipline.
    • Relevant professional certification e.g. CISA, ACA, ACCA, CIMA, CISSP and MBA etc will be an added advantage.
    • 3  – 5 years of related experience.

    Knowledge and Skills Required:

    • Banking operations, policies and procedures
    • Interpersonal skills and communication skills (written and oral)
    • IT proficiency
    • Integrity
    • Good investigative skills
    • Good numerate and analytical skill.
    • Structured query language (SQL Navigator)
    • Audit command language (ACL)
    • Unix operating systems
    • Business objects (BO)
    • FTP – file transfer protocol
    • Microsoft office tools.

    What We Expect From You:

    • High degree of professional ethics, integrity and responsibility.
    • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
    • Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
    • High sense of confidentiality and discreteness.

    What you should expect from Us

    • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
    • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
    • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

    Method of Application

    Use the link(s) below to apply on company website.

     

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