adplus-dvertising
Connect with us

Job Vacancies

Latest Job: Specialist, Business Support Systems (BSS) at 9Mobile

Published

on

658777847
  • 9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.

    Read more about this company

     

    Specialist, Business Support Systems (BSS)

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 4 – 6 years
    • Location Lagos
    • Job Field Engineering / Technical&nbsp , ICT / Computer&nbsp

    Job Summary

    • This role undertakes the operations of the relevant Business Support Systems (BSS)covering all environments; Production, Test and Disaster Recovery to ensure adequate maintenance, operation and improvement of the entire BSS components and related software stack to achieve the required quality of service and service levels.
    • The role focuses on mainly on the Customer Relationship Management (CRM), KYC solution and Mobile Number Portability (MNP) systems but is required to have knowledge of and would be required to work on other BSS solutions, Provisioning, Middleware, Mediation and related systems.
    • The Convergent Billing System (CBS) is excluded from the scope of the BSS solutions.

    Principal Functions
    Tactical:

    • Participate and contribute to the development and maintenance of the IT Strategy and IT Operating model
    • Enforce BSS related processes and procedures.
    • Provide input on BSS Operations to other relevant IT processes and procedures.
    • Provides advisory services to IT Senior Management on BSS and operations
    • Support BSS architecture design and optimization and BSS integration with Operations Support Systems (OSS) and the CBS
    • Support project planning and execution within the BSS domain
    • Drive continual enhancements and improvements to the BSS and processes for business benefits.
    • Guide IT to optimal value creation using trending, analysis and benchmarking capabilities.
    • Drive for the attainment of agreed service levels for the BSS Operations and related KPIs
    • Liaise with revenue management in ensuring business revenue is secure with appropriate interventions where there are business exposures.
    • Support Performance Management unit in Contract Management, Vendor Management & Service Level Management related to assigned BSS services.

    Operational:

    • Monitor the assigned BSS application services for availability, performance in line with agreed Service Levels, overall health check of underlying system processes, capacity in line with licensing and business requirements, batch jobs monitoring/management.
    • Carry out trend analysis, root cause analysis, known error establishment, and creation of Change Requests, Incidents and Problem tracking and escalation, resolution and closure, user administration, License Management & Administration and service reporting for the assigned BSS applications.
    • Contribute to regular health check service to provides comprehensive BSS application status information for the assigned systems to aid the identification of potential issues and bottlenecks and forestall any events that may affect the availability, performance, and security of the application.
    • Analyse and diagnose the resource utilization trends and problems associated with the application processes and tuning the assigned BSS application environment, collaborating with IT Performance & Capacity Management functions to achieve and/or maintain the agreed Service Levels.
    • Ensure proper documentation of the assigned BSS operating environments and storage into the knowledge management system for purposes of knowledge management and business continuity.
    • Manage the inquiry and request handling service in fulfilling standard and ad-hoc service requests related to the assigned BSS.
    • Work with relevant stakeholders to develop and periodically update a standard recovery procedure for operation to follow when a disaster occurs.
    • Contribute to ensuring the adequacy of the available Disaster Recovery (DR) infrastructure of the assigned BSS to either maintain operation functions at an interim minimal survival level and/or re-establish full scale operations at a state of normal operation level if possible.
    • Participate in the periodic disaster recovery drills for services involving the assigned BSS as planned and executed by the IT Business Continuity team
    • Ensure all system and non-system processes required to guarantee a successful transfer of services between primary and DR sites are operational and working as planned.
    • Implement a system to validate the integrity of replication and all DR processes / services between the primary and DR sites and provide periodic reports to IT Management.

    Educational Requirements

    • Bachelor’s Degree in Engineering / Sciences from an accredited college/university preferred.
    • Strong customer-centricity is required.
    • 4 to 6 years of combined experience work experience in CRM, MNP and other BSS operations with role no less than half of those in an IT/Telecoms environment is strongly required.
    • Experience with IT resource planning, task prioritization, budget / cost control.  Strong ability to process data and extract actionable insights.
    • Sound knowledge of internal business processes in the mobile telecommunications industry; possesses a broad-based operational perspective and provides solutions.
    • Experience inworking / negotiating through complex issues and providing alternative solutions.
    • Good and demonstrable knowledge of & experience in IT Service Management in general and IT Operations specifically is required.
    • Highly developed business communications skill (verbal and written), good team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company.

    Method of Application

    Interested and qualified? Go to 9Mobile on careers.9mobile.com.ng to apply

    Be found by employers. Sign up and complete your profile.

  • CLICK HERE TO APPLY

    WATCH NOW

    DOWNLOAD NOW

    Job Vacancies

    Latest Job: Account Assistant at Daily Need Distributors Limited

    Published

    on

    219267094
  • Our system and processes has been developed to incorporate Total Quality in every aspect of our business from the identification of customer requirements to final satisfaction of these requirements and exceed expectations. This we achieve by:
    The implementation of current Good Manufacturing Practice, Good Housekeeping, in line with NAFDAC, WHO and Internati…

    Read more about this company

     

    Account Assistant

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 – 2 years
    • Location Abuja
    • Job Field Finance / Accounting / Audit&nbsp
    • Salary Range ₦30,000 – ₦50,000

    Responsibilities

    • Daily Reconciliation of Sales Reps.
    • Reconciliation of your branch promo.
    • Daily collection of sales proceeds and issuance of receipts to Sales Reps.
    • Daily banking of cash proceeds before 9am of every banking day.
    • Weekly and monthly confirmation of stock.
    • Regular confirmation of your branch AR (Account Receivable)
    • Perform other functions as may be assigned by the management.

    Requirements

    • Candidates should possess a B.Sc or HND in Accounting or Banking and Finance
    • 1 to 2 years experience in Baking and Finance Operations is required.
    • Must be a matured, responsible and well mannered (Age 25 to 30)
    • Only Applicants from Abuja in Idu, Lugbe, Chika, Karamajiji , Airport Road , Sunny vale, Jabi, Karmo axis are encouraged to apply.
    • Applicant must be residing in Idu, Lugbe, Chika, Karamajiji , Airport Road , Sunny Vale, Jabi, Karmo axis in Abuja.

    Salary
    N50,000 Monthly Gross

    Method of Application

    Interested and qualified candidates should send their CV only in Microsoft Words to: [email protected] or [email protected] as an attachment document using their Location and Position applying for as the Heading of the email. e.g (Account Assistant, Idu, Abuja).

    Be found by employers. Sign up and complete your profile.

  • CLICK HERE TO APPLY

    WATCH NOW

    DOWNLOAD NOW

    Continue Reading

    Job Vacancies

    Latest Job: Sales and Marketing Executive at Ric Dynamic Multi Services

    Published

    on

    676334917
  • RIC Dynamic Consult has been in thearea of recruitment consultancy which has grown into an impressive strong team and has also maintained a strong cliental and candidates database in the recruitment industry. Our key principles are Honesty and Passion. We are a generalist recruitment agency with skilled team and recruiting experience across all sectors and i…

    Read more about this company

     

    Sales and Marketing Executive

    • Job Type Full Time
    • Qualification BA/BSc/HND , OND
    • Experience 2 – 4 years
    • Location Lagos
    • Job Field Sales / Marketing / Retail / Business Development&nbsp
    • Salary Range ₦150,000 – ₦200,000

    RIC Dynamic Consult has been in thearea of recruitment consultancy which has grown into an impressive strong team and has also maintained a strong cliental and candidates database in the recruitment industry. Our key principles are Honesty and Passion. We are a generalist recruitment agency with skilled team and recruiting experience across all sectors and industries.

    Job brief:

    Our client’s Sales department is excited to announce that we are looking for a competent and experienced Sales and Marketing Executive. 

    As a Sales and Marketing Executive, you will be responsible for designing and implementing sales and marketing strategies. You will also be responsible for conducting thorough marketing research on competitors’ products and services. 

    To be successful as a Sales and Marketing Executive, you should hold a Bachelor’s degree/HND/OND  in Sales, Marketing or a related field. You should also have a prior work experience as a Sales and Marketing Executive or a similar role. 

    Besides this, you should possess excellent convincing abilities as well as good communication skills. You should also possess outstanding sales skills and the ability to work in a team environment as and when needed. 

    Job Responsibilities:

    • Preparing marketing and sales strategies. 
    • Conducting extensive research on competitors’ products and services. 
    • Creating and overseeing marketing campaigns. 
    • Preparing budget and time constraints. 
    • Maintaining a healthy relationship with the clients. 
    • Answering client’s questions in a professional manner. 
    • Participating in exhibitions and conferences organized by the company. 
    • Creating awareness of the products and services offered by the company. 
    • Ensuring the company meets the sales targets. 
    • Handling complaints of the clients. 
    • Negotiating the deals with the clients. 
    • Taking feedbacks from the clients. 
    • Creating marketing campaigns on social media platforms. 
    • Writing monthly reports on the performance of the campaigns.

    Requirements and skills:

    • Bachelor’s degree/HND/OND in Marketing, Advertising, Sales, or a related field. 
    • Proven work experience as a Sales and Marketing Executive or a similar position in the Sales Department. 
    • Demonstrate excellent knowledge of various marketing tactics. 
    • Understanding and knowledge of Customer Relationship Management Software. 
    • A result-driven and organized individual. 
    • Good oral and written communication skills. 
    • Proficiency in Microsoft Office Tools. 
    • Outstanding project management skills. 
    • Demonstrate excellent leadership skills. 
    • Ability to work under pressure. 
    • Ability to work independently as well as in a team environment. 
    • Good negotiation and sales skills. 

    Method of Application

    Qualified applicants should send their CV to: [email protected] or through the jobmag platform.

    Office Address: 21, Awolowo way, Ikeja, Asset Corp Plaza Third Floor, D95.

    Be found by employers. Sign up and complete your profile.

  • CLICK HERE TO APPLY

    WATCH NOW

    DOWNLOAD NOW

    Continue Reading