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Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability.
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Tele-Collections Officer
- Job Type Full Time
- Qualification OND
- Experience 0 – 2 years
- Location Lagos
- City Maryland
- Job Field Sales / Marketing / Retail / Business Development 
- Salary Range ₦30,000 – ₦50,000/month
Responsibilities
- Manages recovery of overdue loan.
- Contacting customers daily/weekly and informing them of their overdue loans.
- Following up with customers daily/weekly on previous payment redemption date.
- Advising customers on the best payment options and negotiating suitable payment plans.
- Thoroughly understands assigned portfolio and product.
- Responding to customer queries and escalating accordingly.
- Maintaining accurate, up-to-date customer account information.
- Reporting accurate customers feedback daily/weekly.
Preferred Requirements
- Minimum Qualification: B.Sc/HND.
- 0 – 2 years relevant work experience.
- Candidate must be within the age bracket 21 – 33 years.
- Previous experience in tele-collections, tele-marketing, sales and Customer Service will be an added advantage.
- Strong Written, Communication and Negotiation Skills.
- Strong command of English Language and at least, one other local or international language.
- Performance driven, Agile, Teachable and willing to learn.
- Ability to collaborate with a team in a fast-paced environment.
- Attention to details and strong Listening skills.
- Persuasive, sales/marketing and analytical skills will be an added advantage.
- Proximity to Maryland (candidates should stay around, Mile 12, Ketu, Anthony, Onipan, Ikeja, Fadeyi, and environs).
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.
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