Rasheed Muraina, a Lagos-based entrepreneur, has yet to receive a refund of N1,050,000 from Moniepoint, a Nigerian fintech company, after mistakenly sending the money to the wrong bank account on August 10.
This is despite a court order sent to Moniepoint on November 10, directing it to refund the money to Muraina.
HOW IT HAPPENED
Speaking with FIJ on Tuesday, Muraina said that he intended to transfer money from his OPay account to his business account, MKO RASHTECH, on Moniepoint on August 10, 2025. Due to a screen issue, he mistakenly typed the wrong account number in his banking app.
Unknowingly, he first sent N250,000 to the wrong account, a Moniepoint account. He subsequently sent N800,000 to the same account. In total, he sent N1,050,000 to the account.
“I first sent N250,000 to the account, which I don’t know was a wrong account, and immediately, I made another transfer to the same account number,” he said.
Muraina’s N250,000 transfer to a wrong account
Muraina’s N800,000 transfer to a wrong account
When Muraina realised he had transferred money to the wrong Moniepoint account, he immediately contacted OPay’s customer care service.
“I called OPay, and I was told the money would be reversed,” he said.
The bank eventually told him to get a court order to direct Moniepoint to send the money back to him.
COURT ORDER, BUT NO REFUND
On October 31, 2025, Muraina obtained a court order from a Customary Court in Oyo State, directing Moniepoint to reverse the N1,050,000 transfer he made on August 10 to his OPay account.
The court order Muraina received on October 31, 2025
On November 10, 2025, he forwarded the court order to both Moniepoint and OPay.
Muraina told FIJ that OPay said they forwarded the court order to Moniepoint. However, since November 10, Moniepoint has yet to reverse the transfer. “Up till now nothing has been done on it,” he said.
OPAY, MONIEPONT, RESPONDS
FIJ sent WhatsApp messages to OPay’s customer care on Tuesday regarding Muraina’s erroneous transfers and the court order.
In response, OPay asked for some information about Muraina. After FIJ provided the required information, they asked that Muraina reach out to them personally. When he reached out to the bank, they informed him that they hadn’t got any feedback from Moniepoint since November 10. They also mentioned that a reminder had been sent.
“Kindly be informed that the most recent update on your ticket with ID 251110120761724 indicates that no feedback has been received from the bank, but a reminder mail has been sent. We appreciate your patience and assure you that we are actively working on it,” part of OPay’s response reads.
FIJ also emailed Moniepoint. “Please note that this complaint has been acknowledged, and this complaint is receiving attention from the team in charge,” Moniepoint responded.