The Nigerian Electricity Regulatory Commission (NERC) has introduced an addendum to its Order on Performance Monitoring Framework for Electricity Distribution Companies (DisCos), aimed at enhancing operational efficiency and accountability.
The Addendum – 1, issued on December 23, 2024, introduces significant updates to the Key Performance Indicators (KPIs) originally stipulated in the Order issued on July 5, 2024.
The revised Key Performance Indicators (KPIs) will take effect from the first quarter of 2025.
This was contained in a statement posted on X (formerly Twitter) on Tuesday.
This initiative is part of NERC’s commitment to ensuring that DisCos deliver improved energy services to consumers while maintaining high standards of accountability and customer satisfaction.
“The Order seeks to ensure compliance with the Key Performance Indicators (KPIs). These include accountability by the DisCos’ management, increased operational performance, improved energy delivery to customers, and customer satisfaction,” the statement read.
The addendum revises three critical KPIs to address gaps in compliance and operational performance:
To ensure seamless compliance, NERC will issue Rectification Directives for all outstanding issues related to the revised KPIs for Q3 and Q4 of 2024. The enhanced enforcement framework, as outlined in Addendum – 1, will officially take effect in Q1 2025.
NERC’s proactive approach to refining the regulatory framework demonstrates its dedication to fostering transparency and efficiency in Nigeria’s electricity distribution sector. By holding DisCos to higher standards of accountability and performance, the Commission aims to address long-standing challenges in energy delivery and customer service.