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Nigerians berate ugly experiences with banking apps, USSD codes

Many Nigerians have now become stranded due to the non-availability of cash in ATMs and even over the counter, while transactions over banking apps have become a nightmare.

Since the beginning of this week, customers of major banks in the country have been having unpleasant experiences while trying to transfer funds or perform any form of transaction on their mobile apps.

Aside from the apps, pressure has also been on the USSD, which is an alternative transaction channel, leading to an increase in failed transactions over the channel.

This is not unconnected with the Naira scarcity that has been bedeviling banks and ATM centres across the country, especially in Lagos, Nigeria’s economic capital.

While in many cases, the apps do not open at all, in cases where they open, making a transfer becomes impossible. In other instances where the customer can transfer, the intended receiver does not get credited and this becomes a problem.

A customer of GTBank, Adejare Samuel, lamented that he has been trying to transfer some funds since Wednesday without success.

“This is frustrating. I have been trying to open my app since yesterday and until now, I keep getting an error message each time I try.”

Another bank customer who identified himself as Chidi said his attempt to pay for a service on his bank app failed and the money has not been reversed since Tuesday.

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