Remember the good old days when T-Mobile was the “Un-Carrier“? It was the definitive rebel against companies like Verizon, AT&T, and even Sprint. Well, it looks like the company has been pulling the shady move known as Slamming, and it might be forcing Metro to do the same thing.
What is Slamming? It’s one of the most annoying things when you’re at a store just for a phone. Slamming is when a company adds accessories to your purchase without you asking.
T-Mobile could be forcing Metro customers into slamming
We all know the frustration of going to a store, asking for only one item, but walking out with additional items and a lighter wallet. T-Mobile has been accused of this act. Several T-Mobile customers reported having additional accessories added to their order, but that’s not all. There are reports of people finding lines added to their bill that they didn’t pay for, which should be grounds for a hefty lawsuit.
The depravity doesn’t stop there. As noted by Phone Arena, associates would withhold selling phones to customers unless they buy accessories. T-Mobile has denied the allegations, however. So, we’ll have to see if any evidence comes to the surface.
It seems that T-Mobile might be pressuring Metro to do the same shady actions. As you may know, Metro is a sub-brand of T-Mobile. In fact, it’s one of the more popular ones. A Metro employee reached out to Phone Arena and revealed that they feel pressure to sell more accessories in their store. They’re given pretty tough sales goals for accessories. If the employees don’t meet those goals, then the store would receive several letters from higher-ups telling them to improve.
So, it appears that T-Mobile could be pressuring that store and other stores to slam customers and get them to buy more accessories. The thing is that the Metro store in question actually sells phones at a loss, so adding accessories is the key to making a profit. So, this is why the pressure is on to load transactions up on add-ons.
However, that’s still no reason to force accessories onto customers who don’t want them. There could be legal ramifications to slamming customers, so we’ll have to see what happens.