A woman has accused T-Mobile of deceiving her family about the cost of a new phone plan. Dani Fernandez shared her story on TikTok, claiming that the company misrepresented its pricing and refused to honor the original terms. Her video has since gone viral, sparking widespread debate.
Woman accuses T-Mobile of misleading phone plan details
Fernandez, a long-time MetroPCS customer, said her family decided to switch providers after being told they couldn’t access promotions with MetroPCS. According to Fernandez, a MetroPCS employee recommended T-Mobile, promising a better phone plan and affordable pricing for her mother’s new phone.
Initially, Fernandez was told her family could get three lines for $90 per month and a phone for $18 per month over 24 months. However, when the first bill arrived, the amount was $118. Fernandez said a T-Mobile representative later informed her the $90 price required automatic payments, which she had not set up.
Fernandez believed the issue was resolved until the second bill came. She discovered that a military discount had been mistakenly applied to her account during sign-up. Since her family did not qualify for the discount, their plan cost jumped to $155 per month—significantly higher than their previous MetroPCS plan.
She regretted the switch, stating, “They (MetroPCS) were always good to us. I don’t know why we did this.”
Fernandez claimed the smartphone carrier giant refused to honor the initial $90 rate or provide a solution. The company allegedly told her that switching back to another provider would increase the cost of her mother’s phone to $300 due to contractual obligations.
“This is so frustrating that I literally cried,” Fernandez shared in her video. “They lied to us in the beginning.”
Her accusations have drawn mixed reactions. While some TikTok viewers expressed sympathy, others defended the tech company, sharing positive experiences with the carrier.
Plan pricing and transparency
The exact plan Fernandez signed up for remains unclear. T-Mobile lists plans starting at $90 monthly, though taxes and fees may not be included. Customers also report that promotions can vary significantly based on eligibility.
The story has garnered over 87,000 views, fueling discussions about transparency in mobile contracts.