A WhatsApp-based self-service chatbot known as Airtel Assist has been introduced by Airtel Nigeria to offer real-time support to millions of customers on its network.
This is another bold step taken by the foremost telecommunications and mobile money provider to boost its service delivery.
Built to meet the growing needs of today’s digital consumer, Airtel Assist provides round the clock full-service experience that allows customers to check balances, buy airtime or data, make secure payments, troubleshoot issues, and access personalised assistance all from the convenience of WhatsApp.
The new chatbot highlights Airtel’s continued integration of AI-powered tools to scale service delivery, reduce wait times, and maintain secure customer interactions, solidifying its position as a customer-first, innovation-led brand in Nigeria’s telecom landscape. It also demonstrates the company’s clear ambition to lead innovation in Nigeria’s telecom sector by adopting tools that are secure, scalable, and inclusive.
All Airtel subscribers may activateAirtel Assist by sending a WhatsApp message to +2348028800000 or clicking https://wa.me/2348028800000.
The chief executive of Airtel Nigeria, Mr Dinesh Balsingh, while speaking on the launch of the initiative, said, “This is Airtel meeting Nigerians exactly where they are, on platforms they trust and use every day.
“With Airtel Assist, we are adapting technology at the personal level. It’s fast, secure, and always available, designed to serve real people with real needs, in real time. As a company with a constant focus on customer satisfaction, this is one of the ways we make customer care more accessible.”
Also, the Director of Marketing at Airtel Nigeria, Mr Ismail Adeshina, explained that Airtel Assist was developed with both convenience and empathy in mind.
“Everything about Airtel Assist is designed to simplify and enhance the way our customers engage with us. Whether it’s to check data balance in the middle of a conversation, buying data while commuting, or resolving issues after hours, Airtel Assist is always available, right there on their phones,” he said.
On his part, the company’s Head of Digital Products and Innovation, Mr Oyebowale Akideinde, noted that the product’s intuitive design and ease of use is a demonstration of adaptive technology, adapted for the nuances of local consumers.
“With Airtel Assist, we’re unlocking a human way to connect on one of Nigeria’s favourite digital platforms: WhatsApp! You can now recharge, check balances, and get help instantly,” he said.