The Bank Customers Association of Nigeria has revealed that it has written to the Central Bank of Nigeria about the charges being deducted from customers’ accounts.
This was disclosed by the president of BCAN, Uju Ogubunka, on Thursday at the 2025 Artificial Intelligence conference organised by SuperNews under the theme ‘Power of AI: Enhancing Efficiency and Customer Satisfaction for Better Financial Services Experience’.
This disclosure comes amid an increase and a migration to the end-user billing model for unstructured supplementary service data from charges being deducted from bank account balances, a move which BCAN had faulted, describing it as falling outside the scope of bank charges approved by CBN.
Speaking at the event, he said, “On the basis of excess charges, we have written to the Central Bank of Nigeria to find a permanent solution to it, and if they don’t, perhaps bank customers may have to come out to demand it. Let’s pray that they do that.”