The Corporate Affairs Commission (CAC) says it is set to deploy an Artificial Intelligence (AI) agent to tackle a backlog of 7,000 company registration applications and ease service delays.
Registrar-General/CEO of the CAC, Hussaini Ishaq Magaji, SAN, disclosed this on Monday in Kano during a stakeholders’ forum.
He explained that the AI agent will handle requests across compliance, registry, and customer service functions with speed and accuracy to address challenges that have slowed service delivery.
“In a bid to tackle the backlog of 7,000 registration applications… an AI agent was in the pipeline to handle requests across compliance, registry, and customer service with speed and accuracy,” the Commission said in a statement quoting the Registrar-General.
Magaji acknowledged that the transition to the Commission’s AI-driven portal has been bumpy, with customers experiencing delays in approvals, especially for services not covered in the first phase of the deployment.
He noted that the delays were largely due to the overwhelming number of applications the system has had to process.
“Problems have been identified, and solutions are already in motion,” he said.
Earlier in June this year, the CAC launched the AI-driven registration portal aimed at transforming Nigeria’s business environment by simplifying company registration processes and accelerating approvals.
According to the Registrar-General, the AI-powered portal represents a complete overhaul of the Commission’s existing Company Registration Portal (CRP).
Meanwhile, despite the hiccups, CAC announced in July that the portal was processing over 11,000 transactions daily, describing it as a major leap in automation, but not without challenges.