Call Divert: How to Cancel Call Forwarding on MTN – The Complete Guide

Call Divert: How to Cancel Call Forwarding on MTN – The Complete Guide

Call forwarding, also known as call divert, is a feature on your mobile phone that allows you to reroute incoming calls to another number or even to your voicemail. It’s a handy tool that many MTN users take advantage of, especially when they’re unavailable, on another call, or simply prefer to answer calls on another device.

However, there are times when you may want to turn off this feature and receive all calls directly on your phone. Whether you’re worried about missing important calls or just want to ensure privacy, it’s essential to know how to cancel call forwarding on MTN. This comprehensive guide will walk you through everything you need to know about call divert and, more importantly, how to cancel it.

What Exactly Is Call Forwarding?

In simple terms, call forwarding is a service that allows your incoming calls to be diverted to another phone number or voicemail. Instead of your phone ringing, the call will be automatically sent to the number you’ve chosen.

For instance, if you’re at work and don’t want to be disturbed, you could divert your calls to your office line or voicemail. This can also be useful if you’re traveling and want to receive calls on a temporary number. But what if you no longer want to forward those calls?

The great news is, canceling call forwarding is just as easy as setting it up, especially on the MTN network. All it takes is the right USSD codes or a quick adjustment in your phone’s settings.

Why Would You Want to Cancel Call Forwarding?

Although call divert is a convenient service, there are several reasons why you might want to turn it off:

• Privacy Concerns: If your calls are being forwarded to an unknown or third-party number without your knowledge, it’s natural to feel uneasy. This might make you wonder if someone is intercepting your conversations.
• Missed Calls: When call forwarding is active, all incoming calls are diverted to the designated number. This can sometimes mean missing out on important calls, especially if the other number is not easily accessible or reliable.
• Unwanted Costs: While MTN offers call forwarding as a free service, forwarded calls may still incur standard call rates. If you don’t want to be charged for forwarded calls, canceling the service is a good idea.

Now that you know why canceling call forwarding might be necessary, let’s dive into how you can actually turn it off on your MTN line.

How to Cancel Call Forwarding on MTN

Whether you activated call forwarding intentionally or accidentally, MTN provides multiple ways to cancel it. You can either dial specific USSD codes or turn it off directly from your phone’s call settings.

MTN offers several types of call forwarding, depending on the situation. These include forwarding calls when your line is busy, when you’re unreachable, or when you don’t answer. Below, we’ll walk you through each method in detail.

1. Cancel Call Forwarding When Unanswered

This form of call divert activates when you don’t pick up a call. If you want to disable this option:

• To cancel call forwarding when unanswered, simply dial ##61# on your MTN line.
• To check if call forwarding is active for unanswered calls, dial *#61#.

For example, let’s say your phone is set to forward unanswered calls to a friend’s number. By dialing ##61#, you’ll stop this from happening, and calls will come directly to your phone.

2. Turn Off Call Forwarding When Busy

Sometimes, you might be on another call, and your phone forwards incoming calls to another number automatically. This is another situation where you might want to disable call forwarding:

• To turn off call forwarding when your line is busy, dial ##67#.
• To check if call forwarding is active for busy lines, dial *#67#.

This will ensure that calls won’t be forwarded if you’re on another call, so you can either take the call or let it go to voicemail.

3. Stop Call Forwarding When Not Reachable

If your phone is out of service, off, or in an area with no signal, call forwarding might kick in to redirect calls to another number. If you want to turn off this feature:

• To cancel call forwarding when you’re unreachable, dial ##62#.
• To check if your calls are being forwarded when not reachable, dial *#62#.

This will stop your calls from being forwarded when your phone is off or out of range.

4. Cancel All Call Forwarding on MTN

If you’re not sure which type of call forwarding is active on your line and just want to cancel everything in one go, MTN has you covered with a universal code:

• To cancel all types of call forwarding, dial ##002# on your MTN line.

This is the easiest way to ensure that all call forwarding settings are turned off at once, restoring your phone’s ability to receive calls directly.

How to Re-Activate Call Forwarding on MTN

Maybe you’ll decide in the future that you need to call forwarding again—no worries, reactivating it is just as simple as deactivating it. Here’s how:

• For unanswered calls, dial 61number11# (replace “number” with the number you want calls forwarded to).
• For busy lines, dial 67number11#.
• For unreachable calls, dial 62number11#.
• To forward all calls, dial 21number11#.

These USSD codes will reactivate the call forwarding service for the specific situations you choose.

Tips for Managing Call Forwarding Effectively

• Check Your Call Forwarding Regularly: It’s easy to forget that call forwarding is active, so it’s a good idea to periodically check your settings.
• Be Cautious of Third-Party Activation: If someone else activates call forwarding on your line without your permission, it can be a serious privacy issue. Always monitor your phone settings.
• Know the Costs: Even though MTN doesn’t charge for activating call forwarding, you could incur charges when calls are diverted. It’s essential to be aware of this, especially if calls are being forwarded internationally.

Conclusion

Turning off call forwarding on your MTN line is a simple process that you can manage with just a few USSD codes. Whether your calls are being forwarded because your line is busy, unanswered, or unreachable, this guide has provided the tools you need to cancel call forwarding on MTN and take full control of your incoming calls.

Remember, call forwarding is a useful feature, but knowing how to turn it off when you no longer need it is just as important. Stay in control of your phone’s settings and enjoy uninterrupted calls when you want them.