Dana Air has begun to offer refunds to customers after NCAA suspension for safety reasons.
NaijaOnPoint Nigeria reports that Dana Air has announced that it is processing refunds for flights affected by its recent temporary suspension.
This Nigeria news platform had earlier reported that the Nigeria Civil Aviation Authority (NCAA) imposed the suspension to conduct a safety and financial audit following a runway incursion incident involving one of the airline’s aircraft on Tuesday.
The airline disclosed this information in a statement on its official X (formerly Twitter) account on Wednesday, apologizing for the inconvenience and disappointment the suspension may have caused its passengers regarding their travel plans.
According to Dana Air’s statement, passengers who have already booked flights are instructed to send their flight booking details (PNR) and bank account numbers to [email protected] for refunds.
“In light of the suspension, we understand that you may have concerns regarding your bookings and travel plans. We assure you that we are processing refunds for affected flights over the next month.
“To expedite this process, we kindly request that passengers send their booking details (PNR) and bank account numbers to [email protected],” the statement read in part.
The statement also assured Dana Air customers that the airline is fully cooperating with aviation authorities to address any concerns and ensure that the matter concerning the suspension of its operating license is swiftly resolved.