The Federal Competition and Consumer Protection Commission (FCCPC) says it recovered more than N10 billion for Nigerian consumers between March and August 2025, following thousands of complaints across key sectors.
According to updated data released by the commission, the banking sector accounted for the highest number of complaints, with 3,173 cases, followed by Fast-Moving Consumer Goods (1,543), fintech (1,442), and electricity (458). Other sectors included e-commerce (412), telecommunications (409), retail and wholesale (329), aviation (243), information technology (131), and road transport and logistics (114).
The FCCPC said issues in banking—such as loan deductions, account charges, and transaction disputes—dominated both in volume and financial exposure, underscoring systemic challenges in financial services.
Overall, the commission resolved 9,091 complaints within the six-month period, covering grievances such as unfair charges, service failures, unauthorized deductions, deceptive marketing, poor disclosure of terms, product defects, and delays in redress.
“The total recoveries for consumers exceeded N10 billion, reflecting both the scale of harm experienced and the significant financial burden borne by consumers in the absence of effective redress,” said Director of Corporate Affairs, Ijagwu, in the statement.
Executive Vice Chairman and Chief Executive Officer of the FCCPC, Tunji Bello, said the figures highlight the daily struggles of Nigerians in accessing essential services. “These numbers are not just statistics; they tell the story of consumer frustration. However, FCCPC is determined to hold businesses accountable, ensure compliance with the FCCPA, and promote fair market practices that protect consumers’ welfare,” he said.
The FCCPC noted that publishing sector-specific complaint data is part of its mandate under the FCCPA 2018 to enforce consumer protection laws and provide transparency.