This guide breaks down the most common error codes, what they mean, and how you can resolve them instantly using self-service options such as the MyGOtv App or the USSD code *288#. This way, you can return to enjoying premium content without interruption. Below are some common GOtv error codes:
This is one of the most common errors. It means your subscription is inactive or expired, and your decoder isn’t authorised to show channels. You can fix this by simply reconnecting your subscription. If you still see the error after subscribing, dial 288# or use the MyGOtv App to clear the error instantly.
This often appears after reconnecting or switching the decoder on after a while. The system is trying to refresh your viewing. You can wait a few minutes or use the MyGOtv app or USSD code (*288#) to send a “clear error” signal and refresh your decoder.
This means your decoder isn’t receiving any channels, possibly due to signal loss or dish/cable issues. To fix this, ensure your antenna is properly connected and correctly positioned.
This often occurs when there is a signal problem, possibly due to poor weather, a misaligned antenna, or disconnected cables. To manage this, check the antenna connections and adjust for a better signal, or you can also rescan your channels via your decoder settings. If the signal still doesn’t return, reach out to a technician or GOtv support.
This means your smartcard is not inserted correctly or has a technical fault. You can fix it by taking out the smartcard, wiping gently, and reinserting. If the issue persists, you may need to replace the smartcard.
Other common codes like E16-4, E52-32, E37, and E18-4 often relate to signal problems, mismatched channels, or decoder installation issues. Resolving these generally include rescanning channels, checking antenna alignment, confirming active subscriptions, and resetting via self-service options.
Whenever you see an error code pop up, don’t panic. With this guide in hand, you will know exactly what it means and how to fix it fast, because nothing should come between you and great entertainment. Do not forget to renew your subscription to enjoy an automatic upgrade to a higher bouquet at no extra cost from now until July 31st.