Some customers of Ikeja Electric Plc are having it difficult to recharge their prepaid meters with energy units purchased from different platforms.
A few of the company’s customers, who spoke with Business Post, said they began to experience this issue on Thursday.
“I have not been able to recharge the energy token I bought from my bank app. I have been left in darkness because of this. I don’t know what is happening and Ikeja Electric is not telling us what the problem is.
However, this newspaper confirmed that the energy distribution firm has explained why electricity consumers within its franchise area have been unable to recharge their prepaid meters.
In a notice to customer posted on Facebook, the company attributed this problem to an ongoing upgrade.
“We wish to inform you that due to ongoing upgrades to our backend systems, our scratch card meter vending platform is currently experiencing downtime.
“Our technical team is actively working to resolve the compatibility issues affecting POS terminals and other public vending channels. We are committed to restoring services as quickly as possible and will provide timely updates on progress.
“During this period, we sincerely apologise for any inconvenience caused and appreciate your patience and understanding as we work to serve you better,” the notice read.