THE Nigeria Immigration Service (NIS) has notified the public of temporary disruptions on its Passport Digital Platform as the agency conducts routine system maintenance aimed at improving performance and enhancing user experience.
In a statement released today, NIS spokesperson Akinsola Akinlabi said the maintenance exercise will run from 12:00 a.m. on December 12 to 6:00 a.m. on December 14, 2025 (GMT).
During this window, users may experience slow response times, intermittent service interruptions, or limited access to certain passport services.
The NIS appealed for patience, describing the maintenance as essential to strengthening the security and efficiency of Nigeria’s digital passport ecosystem.
It also advised users seeking assistance to reach its support team via email at [email protected] or through the agency’s verified social media accounts.
The service noted that its technical teams are working around the clock to restore full functionality within the stipulated timeframe.
This update comes just days after NIS introduced temporary complaint-response channels on social media following the takedown of its previous support accounts.
Applicants experiencing challenges with passport or visa applications have been directed to use the temporary X handles @InquireAtNaija, @nigimmigration, and @InquireAtNaija_, as well as Instagram.