Maximizing customer support efficiency with AI assistants: A guide for businesses 

With the use of more intelligent AI-powered assistants on websites and other channels, businesses have been able to reduce customer support workloads and improve customer satisfaction.

In this article, I discuss the past and present state of customer support using AI assistants and agents.

I also provide tips and techniques on how businesses can fully leverage this advanced intelligence to save time and money.

Before the boom of Generative AI in 2022, AI assistants were already available in different forms. However, the challenge with those chatbots was that they were powered by weak AI algorithms. By weak AI, I mean intelligence that relies heavily on logic and guided conversations.

With the introduction of advanced voice mode, customers can now engage in real-time, voice-to-voice conversations with AI assistants, significantly reducing the need for human agents in many use cases.

For businesses to fully harness the potential of Generative AI assistants in their customer support teams, they must adopt strategic implementation approaches when deploying AI solutions.

While implementing AI assistants, it’s essential to follow ethical guidelines and best practices for responsible AI deployment.

Good luck, and Happy AI Transformation!