In fulfilment of its promise to listen, engage, and co-create with Nigerians at every point in their digital journey, MTN Nigeria has engaged its customers on some of its services.
The company brought its numerous customers together through a full-day hybrid event themed We See You. We’re With You under an initiative known as Customer Engagement Day (CED).
At the programme held at the MTN Rooftop in Lagos, the organisation received real-time feedback from customers and educated them on some practical data-saving tips and others.
The day featured fireside chats, data literacy sessions, a startup pitch challenge, speed mentorship with industry leaders and interactive lounges exploring MoMo PSB, which is MTN’s fintech subsidiary, content creation, and future technologies.
Addressing the gathering, the chief executive of MTN Nigeria, Mr Karl Toriola, said, “Today is about transparency: answering your questions, listening to your concerns, and showing that MTN is not just a service provider, we are a partner in your journey.”
He stated that the firm has invested heavily to build a network that delivers value for money, noting that while data in Nigeria remains among the most affordable globally, the priority is quality and consistency that truly powers ambition.
During discussions about data usage and management, the Chief Customer Relations and Experience Officer at MTN Nigeria, Ugonwa Nwoye, encouraged smarter data habits and reaffirmed MTN’s commitment to transparency.
“We know how essential data is, it’s how we live, work, and connect. From parents streaming classes, to small businesses on Zoom, we see your daily realities. That’s why we’re focused not just on providing data but on helping you use it better, with practical tools and tips that put you in control. We hear you, and we’re acting on what you’ve told us today,” Nwoye stated.
The Chief Marketing Officer of MTN Nigeria, Onyinye Ikenna-Emeka, said, “Today has been about listening, learning, and connecting with you. We’ve heard your complaints, your ideas and even your personal stories.
“From parents balancing their children’s needs, to businesses working tirelessly online, be assured that we listen, we care, and we do. Your trust means everything to us, and we’re committed to turning today’s conversations into real actions. Beyond this event, we want you to leave knowing that MTN sees you, hears you, and is with you.”