THE Nigeria Civil Aviation Authority (NCAA) has reported a sharp increase in passenger refunds, with figures rising to ₦257.2 million between January and August 2025.
According to newly released data from Michael Achimugu, Director of Public Affairs and Consumer Protection at the NCAA, this marks a significant jump from ₦108.3 million recorded during the same period in 2024 and ₦32.8 million in 2023.
Hotel accommodation refunds, provided under Part 19 of NCAA Regulations, also rose to ₦6.08 million by July 2025, with verified cases reported in Abuja, Asaba, and Lagos.
Achimugu attributed the growth to improved compliance by airlines with the Authority’s consumer protection framework, despite ongoing challenges in the aviation sector.
He added that the outcome followed the regulator’s increased engagement with airlines as well as sensitisation campaigns targeted at passengers.
Describing the development as one of the Authority’s “proudest achievements” in its 25-year history, Achimugu said more air travellers are now enjoying protection than ever before.
He further assured that the NCAA remains committed to safeguarding passengers’ rights in the face of industry pressures.