The Nigeria Civil Aviation Authority (NCAA) has assured air travelers of prompt payment of compensation for any flight disruption and baggage issues.
Mr Michael Achimugu, NCAA Director of Public Affairs and Consumer Protection gave the assurance at a News conference on Monday in Abuja.
According to him, the NCAA would ensure prompt resolution of customers’ complaints and compel default airlines to act immediately.
He said the authority had been rebranding its Consumer Protection Department for public awareness and effective service delivery.
He further said that efforts had been made towards ensuring better passenger experience for Nigerian passport holders flying foreign airlines.
Achimugu stated that a lot had been accomplished within the four months stewardship of Capt. Chris Najomo as NCAA Acting Director General.
He said the engagement of NCAA in February with foreign airlines had resulted to foreign airlines unblocking their inventory fares and making cheaper fares available.
Listing other achievements of the agency Achimugu said with the efforts of the Federal Government, Air Peace has commenced Lagos-London operations.
`Base on the Minister of Aviation and Aerospace Development, Mr Festus Keyamo and NCAA Ag. DG`s sojourn to the UK, buoyed by the commitment of Mr President, Air Peace was able to finally commence the Lagos-London operations,’ he said.
“A complete re-evaluation of holders of Permit for Non-Commercial Flight (PNCF) is on-going to ensure holders are adhering to the terms and conditions of their permits.
“ Relocation of the Procurement Department from the Director -General’s office to the Directorate of Corporate Services to promote transparency and accountability in procurement matters,” he said.
He said the authority had been able to pay off the backlog of housing arrears to all members of staff that had accumulated from 2019 till date.
He added that a ministerial approval was secured for inter-directorate deployment, to open up bottlenecks in structure and subsequent promotion of stagnated workers from Grade Level 14 to 15 as general welfare.
Achimugu said the management had been operating open-door policy and regular engagement with the unions to ensure peace and stability in the workforce.
He said the NCAA would take legal action against media houses that publish false information about the organisation.