The NNPC Retail Limited has addressed a recent viral video on social media by resolving to sack a fuel attendant. Also the station manager at the identified location has been suspended.
The video depicted a pump attendant at a filling station attempting to swindle a customer.
NNPC said in statement Friday that, “Following a thorough investigation, the incident has been traced to a station in Ikorodu, Lagos.
The statement said “NNPC Retail Limited wishes to state categorically that such behaviour is unacceptable and does not reflect the company’s commitment to integrity, transparency, and exceptional customer service.
“In response to this incident, NNPC Retail Limited has taken the following decisive actions in line with its sanction grid:
“The pump attendant involved has been disengaged.
“The Station Manager has been suspended.
“A formal warning letter has been issued to the Dealer.
Concluding the statement said, “NNPC Retail would like to thank the public for their vigilance and encourage the reporting of any incidents through the appropriate channels (customer service numbers and email displayed at all stations) for immediate action. The company assures all customers of its continued strict enforcement of compliance with its operational standards across its network of filling stations.”