The manager of one of the retail stations of the Nigerian National Petroleum Company (NNPC) Limited in the Ikorodu area of Lagos State has been suspended.
The action followed the alleged misconduct of one of the pump attendants of the affected filling station, a statement from the organisation said.
In the statement signed by the management of NNPC in Abuja on Friday, it was disclosed that the pump attendant accused of attempting to “swindle a customer” has been sacked and is longer working with the company.
The state-owned oil firm took these actions after its attention was “drawn to a recent video circulating on social media platforms depicting a pump attendant at a filling station attempting to swindle a customer.”
It was explained that after receiving the video, “a thorough investigation” was carried out and the incident was “traced to a station in Ikorodu, Lagos.”
NNPC Retail Limited, which is in charge of the downstream business of NNPC Limited, described the behaviour of the said pump attendant as “unacceptable,” emphasising that it “does not reflect the company’s commitment to integrity, transparency, and exceptional customer service.”
Apparently to deter others from emulating such, NNPC Retail Limited said, “The pump attendant involved has been disengaged, the Station Manager has been suspended, and a formal warning letter has been issued to the dealer” in charge of the facility.
“NNPC Retail would like to thank the public for their vigilance and encourage the reporting of any incidents through the appropriate channels (customer service numbers and email displayed at all stations) for immediate action.
“The company assures all customers of its continued strict enforcement of compliance with its operational standards across its network of filling stations,” the statement noted.