A man identified as Titus has gone public with his frustrations after accidentally purchasing Kenya Power tokens worth Ksh 160,000, claiming that the company has failed to either reverse the transaction or allocate him the corresponding tokens.
According to Titus, the costly error happened when he mistakenly keyed in the wrong amount during the purchase process. The entire sum was successfully deducted and deposited into Kenya Power’s account, but no tokens were generated or sent to his meter.
He revealed that despite making several visits to Kenya Power offices, no concrete action has been taken to resolve the issue. “I have gone to their main offices several times, but nothing has been done. They haven’t refunded my money or given me the tokens,” he said.
Titus shared a screenshot of the transaction on his social media pages, showing proof that he indeed purchased tokens worth Ksh 160,000. He expressed hope that the company would review his case and offer a fair solution.
The incident has since sparked mixed reactions online, with many sympathizing with Titus and urging Kenya Power to act swiftly. Others, however, questioned how such a large transaction could occur “by mistake” without prior verification prompts.
As of now, Kenya Power has not issued an official response to the claims, but the case has once again highlighted growing concerns over the company’s customer service and the challenges faced by consumers seeking refunds for erroneous payments.