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Salesforce Introduces Tool to Boost Government Service Delivery

Salesforce Public Sector Einstein 1 for Service

By Modupe Gbadeyanka An innovative solution to help government employees automate administrative tasks and provide faster service to constituents has been introduced by Salesforce. The trusted generative Artificial Intelligence (AI) application known as Public Sector Einstein 1 for Service combines the power of Customer Relationship Management (CRM) with trusted AI and data analytics. It will allow agencies to quickly and easily generate case reports, capture real-time call transcriptions, and document and format case interactions, all in a single offering. Built on the Einstein 1 platform, the package offers government contact centre agents and case managers trusted conversational and generative AI,