Service outage: 9mobile blames fire incident at Lagos data center, fibre cuts 

The telecom company in a statement issued on Wednesday also apologized to its roughly three million customers.

It noted that the fire outbreak occurred on Tuesday night.

However, 9mobile’s customers have been experiencing epileptic voice and data services on the network long before that.

Acknowledging this, the telco said it had also experienced multiple fibre cuts which had led to outages before the latest development.

While noting that it was working to restore its services across the country, the telecom company in the statement said:

“9mobile sincerely apologizes for the recent service outages experienced by our valued customers which have affected our ability to provide voice, data, and internet services. We understand the frustration these disruptions have caused and deeply regret the inconvenience. 

 “Our technical team has identified the root causes of the outages including a fire incident at our Main Data Centre in Lagos last night which severely impacted services, especially in the Lagos and South-West.  We are grateful for the swift intervention of the Lagos State Fire Service, which helped prevent further damage. 

“Prior to the fire incident, our network experienced major fibre interruptions leading to varying degrees of outages. We had a fibre cut on the backbone links in Lagos which led to a total data outage across the country.” 

 “At 9mobile, customer satisfaction is our top priority. We value the trust you place in us and appreciate your patience and understanding during this challenging time.” It added.

Back in July this year, customers of 9mobile had also experienced service outages on the network for more than six days.

The hope of a turnaround for the company based on its recent acquisition by new investors, LH Telecommunication Limited is gradually fading as there has not been any improvement since the new owners took over with a new management team about five months ago.