Soon, your T-Mobile agent could be an AI chatbot

As time goes on, companies try to push the world toward this AI-powered Utopia we’re envisioning. Thus, more tasks that require human beings are being handed over to AI chatbots. As an example, T-Mobile is thinking of bringing AI-powered agents that will even be able to perform actions on your account.

T-Mobile wants your agents to be AI chatbots

In order to bring this, T-Mobile had to go to the King of AI, OpenAI. Right now, we don’t know too many specifics about this deal, but it seems pretty straightforward. T-Mobile wants to use OpenAI’s technology to make agents that are just AI chatbots communicating with the user. We’re not sure if customers will communicate with these chatbots over the phone or only through text.

This platform is called IntentCX. The agents will gain access to the customers’ account information so they’ll have important information about their accounts. So, if you need some troubleshooting done, you should be able to contact the bot to see what’s going on with your account.

Not only will the agent be able to see your account information, but they’ll even be able to make changes to your account. In order for them to do this, they’ll need to get the consent from the user. We don’t know what sort of changes the bots will be able to make; it’d make sense if there were some limits to what they can do.

Right now, there’s not much information about these new bots. We know that we won’t see them this year, as T-Mobile plans to launch these next year. We’ll get more information about these chatbots as we get closer to the official launch.

We all know the issue with this

Obviously, there’s one blaring issue with this implementation. While we don’t know how T-Mobile plans to go about doing this, we have to wonder what’s going to happen to the human beings in T-Mobile’s call centers. If an AI bot is able to perform the tasks that people have been able to do, then we can foresee T-Mobile cutting staff left and right. Let’s hope it doesn’t come to that… but this is a major corporation we’re talking about.