Stanbic IBTC Bank Tops KPMG Rankings in Retail, SME Banking

In the report, the subsidiary of Stanbic IBTC Holdings scored 75.5 per cent in the Retail Banking category to lead the sector for the fourth consecutive year and topped the SME Banking segment for the second consecutive year after polling 77.3 per cent.

“We are honoured to be recognised as Nigeria’s top Retail and SME bank for four and two consecutive years respectively. This achievement reflects our commitment to innovation, customer-centricity, and excellence.

“We will continue to raise the bar in providing financial services that empower individuals and businesses across Nigeria,” the chief executive of Stanbic IBTC Bank, Mr Wole Adeniyi, said.

Stanbic IBTC Bank’s retail banking excellence reflects its unwavering focus on customer satisfaction, seamless account management, and innovative digital solutions.

Customers have praised the bank for its robust mobile banking features, high transaction success rates, and swift issue resolution.

Key updates to its mobile app, such as enhanced security features and personalised budgeting tools, have reinforced the bank’s leadership position.

“Stanbic IBTC’s responsiveness and quick resolution of unusual account activity reaffirmed my confidence in their services,” one retail customer shared.

In the SME Banking segment, Stanbic IBTC Bank continues to shine with its dedication to addressing the unique needs of small and medium enterprises.

Customers have highlighted the bank’s efficient payment processing, proactive issue resolution, and personalised relationship management.

“Stanbic IBTC’s SME services have been a game changer for my business, offering unmatched support and solutions that are both timely and effective,” a survey respondent stated.

The survey highlighted that Stanbic IBTC’s leadership is rooted in its commitment to core principles of customer experience excellence—integrity, resolution, expectations, time, effort, personalisation, and empathy. These values drive the bank’s ability to deliver exceptional service and foster lasting customer trust.