Starlink suspends new orders across Nigeria until NCC approves price increment 

The company, however, allows orders for its high-end Business Plan, in which it is allowed to charge N159,000 for a monthly subscription compared with the Residential Plan which costs N38,000 per month.

“We’re committed to providing high-speed internet in Nigeria and are working closely with regulators to make adjustments that will improve the customer experience.  

“Until these changes are approved, we are placing new Residential orders on hold,” the company stated in response to an attempt to order its kits.

Earlier, Naijaonpoint reported that Starlink had stopped news orders in five major cities including Lagos, Abuja, Port-Harcourt, Benin City, and Warri because it was at capacity in those areas.

Naijaonpoint learned that the rush for Starlink is not only in Nigeria as the company’s terminals are currently sold out in Zimbabwe’s capital of Harare, less than two months after receiving permission from authorities to operate in the southern African nation.

Starlink had on the last day of September announced a 97% price increase for its monthly subscription from N38,000 to N75,000.

For new users, the company also increased the Starlink kits (hardware) by 34% from N440,000 to N590,000.

With the rebuttal from the telecoms regulator, Starlink suspended the announced increment with a warning that “without these approvals, our ability to continue delivering service is at risk.” The company noted that while it is committed to providing high-speed internet in Nigeria, it would need regulatory support to make the improvements necessary for a better customer experience.