Employees of the Unity Bank Plc have been praised by the chief executive of the company, Mr Ebenezer Kolawole, for their resilience and commitment to excellent service.
The banker described the members of staff of the organisation as heroes, saying they remain a critical part of the ecosystem and deserve to be celebrated.
In his message to commemorate the 2025 Customer Service Week, Mr Kolawole He praised the team for always rising to the occasion and reaffirmed the company’s commitment to giving customers the best experience possible during the celebration themed Mission: Possible.
“Apart from constantly improving the way in which better customer support can be achieved, the increasing sophistication of our customers have made the bank to also begin to focus more on customer experience innovation with investment being made in technology, systems, and people which enable us redefine our customer journey altogether,” he stated.
“At Unity Bank, our mission is clear to make banking simple, accessible, and rewarding for every customer. Mission Possible captures the spirit with which we approach every challenge and opportunity to serve; whether through our digital platforms, branch interactions, or customer support channels,” he added.
On her part, the Chief Customer Service Officer of Unity Bank, Ms Elfrida Igebu, said, “This year’s theme reminds us that what may seem challenging is always achievable with the right attitude, teamwork, and customer-first mindset. Our frontline teams embody this every day by demonstrating that at Unity Bank, service excellence is not just a goal, it is our mission.”