Public transport in Kenya, especially in Nairobi, has long been described as chaotic, disorganized, and dominated by a culture of impunity. Despite many attempts by the government and stakeholders to restore order, the sector has continued to be plagued by recklessness, poor service, and indiscipline. The introduction of matatu SACCOs was meant to improve professionalism, but the results have been limited. However, the arrival of Super Metro Company Limited brought a new wave of hope and transformation to the industry.
Super Metro was founded in 2013 by Nelson Mwangi Nduki and 13 other directors with a vision to do business differently and restore dignity to public transport. Since its inception, the company has stood out for its discipline, safety, and customer-first approach, setting new standards for other matatu operators.
Nelson Mwangi’s story is one of determination and humility. Born and raised in a humble family in Central Kenya, he faced numerous challenges after high school due to lack of school fees. Determined to make it in life, he moved to Nairobi and took up odd jobs, including roasting maize near Makadara Law Courts and later working as a lift attendant in a restaurant. Through hard work and consistency, he rose to become the restaurant’s operations manager.
While working in the city, Mwangi ventured into the matatu business as a side hustle. Over time, he realized the industry needed discipline and structure, prompting him to join forces with other like-minded individuals to form Super Metro Company Limited. Their goal was simple — to create a business that combined profitability with professionalism and order.
One of the key factors behind Super Metro’s success has been its strict staffing and operational standards. The company carefully vets and trains its drivers and conductors to ensure they meet high ethical and professional standards. Cases of overlapping, overcharging, carrying excess passengers, or playing loud music are strictly prohibited. Employees who violate these rules face serious consequences, including dismissal. This has helped build a brand known for respect, order, and reliability.
Super Metro’s operations cover several major routes within Nairobi and its outskirts, including Kikuyu (Route 105), Thika Road, Juja (236–237), and Ngong–Nairobi (Route 111). Passengers are charged fairly, with fares typically ranging between Ksh 50 and Ksh 80 depending on distance and time. The company’s matatus are known for being clean, comfortable, and punctual, making them a favorite among daily commuters.
Customer reviews of Super Metro highlight its excellent service. Many passengers praise the company for its polite crew, timekeeping, and commitment to safety. Others appreciate the cleanliness of the vehicles and the fair pricing. While some critics have noted occasional lapses in conduct on certain routes, the overall reputation of the company remains positive and far above industry standards.
In 2021, Super Metro took a bold step by introducing the Super Metro 2.0 long-distance buses, powered by Scania and built by Master Fabricators Ltd. This marked the company’s entry into long-distance travel, signaling its ambition to expand across Kenya. The company has since hinted at further route expansions and continues to invite customer feedback to improve its services.
The story of Super Metro is not just about transport — it is about leadership, discipline, and transformation. Through visionary management, strict regulations, and a people-first philosophy, Super Metro has demonstrated that the matatu industry can indeed be run professionally.
Under the leadership of Chairman Nelson Mwangi, the company has become a model for others to emulate. It has redefined what public transport in Kenya can be — safe, reliable, and dignified. Super Metro’s journey is proof that with the right vision and integrity, even the most chaotic sectors can be transformed for the better.