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Latest Job: Call Center Agent at Tree Top Consulting

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    Call Center Agent

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 5 – 8 years
    • Location Lagos
    • Job Field Customer Care&nbsp
    • Salary Range ₦100,000 – ₦150,000/month

    Responsibilities

    • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
    • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
    • Call clients and customers to inform them about the company’s new products, services, and policies.
    • Guide callers through troubleshooting, navigating the company site or using the products or services.
    • Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
    • Collaborate with other call centre professionals to improve customer service.
    • Provide friendly, courteous service to customers always and ensure they finish their call with you satisfied and happy.
    • Escalate customer complaints to the complaints team or management.
    • Work in line with company KPI’s regarding call volume and service levels.

    Minimum Qualifications

    • At least minimum of 5 years of working in customer service role, or in a call centre is required.

    Technical Competencies:

    • Strong communication, both written and verbal
    • Great active listening skills
    • Exceptional interpersonal and rapport building skills.
    • A patient and empathetic attitude
    • Strong time management and organizational skills
    • Adaptability and flexibility
    • Comfortable working in fast-paced environments
    • Troubleshooting skills, either basic or advanced, depending on the role and industry
    • Computer literacy
    • Phone skills, including familiarity with complex or multi-line phone systems.
    • In-depth knowledge of a company’s products and/or services
    • Expertise in the customer service area they focus in, such as accounts, sales, technical support, or another area.
    • Able to multi-task effectively.

    Behavioural Competencies:

    • Ability to work under pressure and multitask effectively.
    • Good Verbal communication & interpersonal Skills.
    • Attention to Detail.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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  • CLICK HERE TO APPLY

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