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Latest Job: Customer Relations Officer at Swift Drycleaning Limited

936268098
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    Swift Dry Cleaning is a professional cleaning company. It was built for the satisfaction of customers, 100% cleaning is what we do to ensure cleanliness.

    Read more about this company

     

    Customer Relations Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Description

    • Respond promptly and courteously to customer inquiries through various channels (phone, email, chat, etc.).
    • Provide accurate and helpful information to address customer questions, concerns, and complaints.
    • Assist customers in navigating products or services, resolving issues, and ensuring a positive customer experience.
    • Process customer orders, ensuring accuracy and timely fulfillment.
    • Track and monitor order status, updating customers on delivery schedules and any potential delays.
    • Identify and escalate complex or unresolved issues to appropriate departments for timely resolution.
    • Follow up with customers to ensure their issues are fully resolved and their satisfaction is achieved.
    • Maintain a comprehensive understanding of the company’s products or services to effectively address customer inquiries and provide appropriate recommendations.
    • Actively seek and gather customer feedback to identify areas for improvement and relay this information to relevant teams within the organization.
    • Build and maintain strong customer relationships, striving to enhance customer loyalty and retention.
    • Utilize effective communication skills to establish rapport and demonstrate empathy in customer interactions.
    • Adhere to company policies, guidelines, and service standards to ensure consistent and high-quality customer service.
    • Accurately record customer interactions and transactions in the company’s database or customer relationship management (CRM) system.
    • Monitor and achieve key performance indicators (KPIs) related to customer service, such as response time, customer satisfaction scores, and first-call resolution rates.
    • Stay updated on industry trends and best practices in customer service to continuously enhance skills and knowledge

    Method of Application

    Interested and qualified candidates should send their Resume to: [email protected] using “Customer Relations Officer OGBA” as the subject of the mail.

    Note: If you meet the requirements for this role and are passionate about ensuring quality customer service in the laundry industry, we encourage you to apply.

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