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Latest Job: Customer Service Representative at Outsource Nigeria

593678184
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    Professional Business Process Outsourcing Firm in Nigeria. eOutsource is a trusted outsourcing partner to organizations in the Private, Public and Development sectors. With our expertise in People, Process and Function outsourcing, we deliver innovative solutions that help our clients achieve their objectives and streamline their business.

    Read more about this company

     

    Customer Service Representative

    • Job Type Contract
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Description

    • Manage large amounts of incoming and outgoing phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts, and file documents
    • Follow communication procedures, guidelines, and policies
    • Take the extra mile to engage customers

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

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