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Latest Job: Fresh Jobs at Willers SolutionsLimited

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    We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation.
    Our focus is on cr…

    Read more about this company

     

    • Contents
    • Open Jobs
      1. Service Delivery Coordinator
      2. Customer Service/ Managed Services Coordinator
      3. Account Management Officer
    • Method of Application

    Service Delivery Coordinator

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 4 – 6 years
    • Location Lagos
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    Responsibilities 

    • Coordinate sales team by managing schedules, filing important documents and communicating relevant information. 
    • Ensure the adequacy of sales-related equipment or material. 
    • Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports. 
    • Handle the processing of all orders with accuracy and timeliness. 
    • Inform clients of unforeseen delays or problems. 
    • Monitor the team’s progress, identify shortcomings and propose improvements. 
    • facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company. 

    Requirements 

    • Minimum of a BSc/HND preferably in the fields of computer science or engineering or related field.
    • Minimum of 4 years working experience as a project administrator in the information technology firm or related field.
    • Professional certification in sales or marketing will be an asset.
    • Solid technical background, with understanding or hands-on experience in software development and web technologies. 
    • Excellent internal communication skills. 
    • Solid organizational skills including attention to detail and multi-tasking skills. 
    • Strong working knowledge of Microsoft Office and experience as a sales coordinator or in other administrative positions will be considered a plus. 
    • Well-organized and responsible with an aptitude in problem-solving. 
    • A team player with a high level of dedication. 

    go to method of application »

    Customer Service/ Managed Services Coordinator

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 4 – 6 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Responsibilities: 

    • Manage all service inquiries such as Relocation, hardware replacement, hardware installation, Wi-Fi Extension, and upgrade requests for customers.
    • Check Graph Usage (PRTG-Procera) and share recommendations
    • Coordinate all service requests with relevant stakeholders.
    • Provide costing and recommendations for customers’ requests.
    • Follow up on project implementations.
    • Accurately fill, update & send various service delivery reports to responsible stakeholders.
    • Handover achieved tasks. 
    • Liaise with internal & external stakeholders to ensure all service requests are delivered promptly.
    • Documentation, forms and reporting.
    • Close deals with clients to ensure product quality is in line with the demand.
    • Promote and sell VAS across various business channels.
    • Work with the Engineering team to provide solutions to clients.
    • Provide commercials to clients
    • Work with the engineering team for project implementation
    • Work with various OEMs and Distributors to get the best solutions and best pricing 
    • Follow up in payments with clients on the closes deals
    • Interface with Accounting department for raising Purchase orders and invoicing.
    • Provide weekly, monthly and annual revenue report.
    • Identify and inform about the technical support required for the services being implemented.

    Requirements 

    • Minimum of 3-5years of experience in the same ISP environment 
    • Customer Service, Product Knowledge, Quality Focus, problem-solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information and Multi-tasking 
    • Ability to understand the impact of operational decisions on organizational initiatives. 
    • Smart, proactive thinking and solution-centered approach.
    • Proven track record of increasing market share.
    • Ability to establish solid relations across Vendors, Operators, 3rd parties etc

    go to method of application »

    Account Management Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 4 – 6 years
    • Location Lagos
    • Job Field Sales / Marketing / Retail / Business Development&nbsp

    Responsibilities 

    • Developing long-term relationships with a portfolio of clients. 
    • Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. 
    • Management and develop client accounts to initiate and maintain favorable relationships with clients. 
    • Be the primary point of contact and build long-term relationships with customers.
    • Ensure the timely and successful delivery of solutions according to customer needs and objectives.
    • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
    • Liaise between the customer and internal teams.
    • Build and maintain strong, long-lasting client relationships.
    • Cross-selling and Upselling to increase revenues
    • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
    • Develop new business with existing clients and/or identify areas of improvement.
    • Assist with challenging client requests or issue escalations as needed.
    • Daily Proactive Routine Calls for Customer Surveys.
    • Retention and Win-back

    Requirements 

    • BA/BS degree in Business Administration, Sales or a relevant field
    • Minimum of 4 years proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
    • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
    • Experience delivering client-focused solutions to customer needs
    • Excellent listening, negotiation and presentation abilities
    • Ability to prioritize and multitask
    • High level of accuracy and attention to detail
    • Ability to have difficult conversations
    • Strong verbal and written communication skills

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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