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Responsibilities 

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information. 
• Ensure the adequacy of sales-related equipment or material. 
• Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports. 
• Handle the processing of all orders with accuracy and timeliness. 
• Inform clients of unforeseen delays or problems. 
• Monitor the team’s progress, identify shortcomings and propose improvements. 
• facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company. 

Requirements 

• Minimum of a BSc/HND preferably in the fields of computer science or engineering or related field.
• Minimum of 4 years working experience as a project administrator in the information technology firm or related field.
• Professional certification in sales or marketing will be an asset.
• Solid technical background, with understanding or hands-on experience in software development and web technologies. 
• Excellent internal communication skills. 
• Solid organizational skills including attention to detail and multi-tasking skills. 
• Strong working knowledge of Microsoft Office and experience as a sales coordinator or in other administrative positions will be considered a plus. 
• Well-organized and responsible with an aptitude in problem-solving. 
• A team player with a high level of dedication. 

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Responsibilities: 

• Manage all service inquiries such as Relocation, hardware replacement, hardware installation, Wi-Fi Extension, and upgrade requests for customers.
• Check Graph Usage (PRTG-Procera) and share recommendations
• Coordinate all service requests with relevant stakeholders.
• Provide costing and recommendations for customers’ requests.
• Follow up on project implementations.
• Accurately fill, update & send various service delivery reports to responsible stakeholders.
• Handover achieved tasks. 
• Liaise with internal & external stakeholders to ensure all service requests are delivered promptly.
• Documentation, forms and reporting.
• Close deals with clients to ensure product quality is in line with the demand.
• Promote and sell VAS across various business channels.
• Work with the Engineering team to provide solutions to clients.
• Provide commercials to clients
• Work with the engineering team for project implementation
• Work with various OEMs and Distributors to get the best solutions and best pricing 
• Follow up in payments with clients on the closes deals
• Interface with Accounting department for raising Purchase orders and invoicing.
• Provide weekly, monthly and annual revenue report.
• Identify and inform about the technical support required for the services being implemented.

Requirements 

• Minimum of 3-5years of experience in the same ISP environment 
• Customer Service, Product Knowledge, Quality Focus, problem-solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information and Multi-tasking 
• Ability to understand the impact of operational decisions on organizational initiatives. 
• Smart, proactive thinking and solution-centered approach.
• Proven track record of increasing market share.
• Ability to establish solid relations across Vendors, Operators, 3rd parties etc

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Responsibilities 

• Developing long-term relationships with a portfolio of clients. 
• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. 
• Management and develop client accounts to initiate and maintain favorable relationships with clients. 
• Be the primary point of contact and build long-term relationships with customers.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Liaise between the customer and internal teams.
• Build and maintain strong, long-lasting client relationships.
• Cross-selling and Upselling to increase revenues
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement.
• Assist with challenging client requests or issue escalations as needed.
• Daily Proactive Routine Calls for Customer Surveys.
• Retention and Win-back

Requirements 

• BA/BS degree in Business Administration, Sales or a relevant field
• Minimum of 4 years proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Excellent listening, negotiation and presentation abilities
• Ability to prioritize and multitask
• High level of accuracy and attention to detail
• Ability to have difficult conversations
• Strong verbal and written communication skills